Lexmark XM1140 User's Guide Page 239
- Page / 309
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
Rated. / 5. Based on customer reviews
Paper jam message remains after jam is cleared
Action Yes No
Check the entire paper path for jammed paper.
a Remove any jammed paper.
b From the printer control panel, touch Continue to clear the message.
Does the paper jam message remain?
Contact
customer
support.
The problem is solved.
Solving print problems
Printing problems
Confidential and other held jobs do not print
Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to
process additional held jobs.
Action Yes No
Step 1
Open the held jobs folder on the printer display, and then verify that your
print job is listed.
Is your print job listed in the held jobs folder?
Go to step 2. Select one of the Print
and Hold options, and
then resend the print
job. For more
information, see
“Printing confidential
and other held jobs” on
page 64.
Step 2
The print job may contain a formatting error or invalid data.
• Delete the print job, and then send it again.
• For PDF files, generate a new PDF, and then print it again.
If you are printing from the Internet, then the printer may be reading
multiple job titles as duplicates and deleting all jobs except the first one.
For Windows users
a Open the Print Properties folder.
b From the Print and Hold dialog, select the “Keep duplicate documents”
check box.
c Enter a PIN number.
For Macintosh users
Save each print job, name each job differently, and then send the
individual jobs to the printer.
Does the job print?
The problem is solved. Go to step 3.
Troubleshooting 239
- User's Guide 1
- Contents 2
- Contents 3 3
- Contents 4 4
- Contents 5 5
- Safety information 6
- Learning about the printer 8
- Printer configurations 10
- Using the ADF 12
- Using the scanner glass 12
- Understanding the home screen 14
- Features 15
- For Windows users 17
- For Macintosh users 17
- Customizing the home screen 18
- Setting up Card Copy 20
- Using MyShortcut 20
- Setting up Multi Send 21
- Setting up Scan to Network 21
- For one application 23
- For multiple applications 23
- Additional printer setup 24
- 1 Memory card connector 25
- 2 Option card connector 25
- Installing a memory card 26
- Installing an optional card 27
- Installing hardware options 29
- Attaching cables 32
- Installing the printer 33
- Networking 34
- Verifying printer setup 38
- Loading trays 39
- 5 Load the paper stack 42
- 6 Insert the tray 43
- Open the multipurpose feeder 44
- Linking and unlinking trays 48
- Assigning a custom paper type 49
- Configuring a custom name 50
- Using specialty media 51
- Tips on using labels 52
- Tips on using card stock 52
- Paper guidelines 53
- Selecting paper 54
- Unacceptable paper examples 55
- Printing 60
- Adjusting toner darkness 61
- Printing from a flash drive 61
- Printing from a mobile device 63
- Printing information pages 65
- Canceling a print job 66
- Making copies 67
- Copying photos 68
- Copying on specialty media 68
- Customizing copy settings 69
- Copying different paper sizes 70
- Reducing or enlarging copies 71
- Adjusting copy quality 71
- Collating copies 72
- Placing information on copies 74
- Canceling a copy job 75
- • Bates number 77
- • Custom text 77
- • Date/Time 77
- • Page number 77
- Paper Saver 78
- E-mailing 79
- E-mailing a document 80
- Customizing e-mail settings 82
- Canceling an e-mail 82
- Custom Job 84
- Setting up the printer to fax 86
- Initial fax setup 87
- Choosing a fax connection 88
- Part name Part number 96
- Lexmark adapter plug 40X8519 96
- F port is for telephones 98
- Faxing 98 98
- Sending a fax 100
- Creating shortcuts 103
- Customizing fax settings 103
- Viewing a fax log 104
- Blocking junk faxes 104
- Canceling an outgoing fax 105
- Holding and forwarding faxes 105
- Understanding the fax options 106
- Resolution 107
- Darkness 107
- Page Setup 107
- Delayed Send 107
- Advanced Imaging 107
- Edge Erase 108
- Transmission Log 108
- Adjust ADF Skew 108
- Scanning 109
- Scanning to an FTP address 110
- Setting up Scan to Computer 112
- Scanning to a flash drive 112
- FTP Address 112
- File Name 112
- Menus list 115
- Paper menu 116
- Configure MP menu 119
- Substitute Size menu 120
- Paper Texture menu 120
- Paper Weight menu 121
- Paper Loading menu 123
- Custom Types menu 124
- Custom Names menu 124
- Custom Scan Sizes menu 125
- Universal Setup menu 125
- Reports Menu 126
- Network/Ports menu 127
- Reports menu 129
- Network Card menu 129
- TCP/IP menu 129
- IPv6 menu 131
- Wireless menu 131
- AppleTalk menu 132
- Standard USB menu 133
- SMTP Setup menu 134
- Security menu 136
- Security Audit Log menu 138
- Set Date and Time menu 138
- Settings menu 139
- Copy Settings menu 146
- Fax Settings menu 150
- General Fax Settings 151
- Fax Send Settings 152
- Fax Receive Settings 156
- Fax Log Settings 158
- E‑mail Settings menu 159
- FTP Settings menu 164
- Flash Drive menu 169
- Print Settings 172
- OCR Settings menu 174
- Finishing menu 176
- Quality menu 177
- Job Accounting menu 178
- Utilities menu 179
- XPS menu 180
- PDF menu 180
- PostScript menu 181
- PCL Emul menu 181
- HTML menu 184
- Help menu 185
- Menu item Description 186
- Saving paper and toner 187
- Saving energy 188
- Adjusting Sleep mode 189
- Using Hibernate mode 189
- Recycling 190
- Securing the printer 192
- Maintaining the printer 194
- Cleaning the scanner glass 195
- Ordering supplies 196
- Ordering a toner cartridge 197
- Ordering an imaging unit 197
- Ordering a maintenance kit 197
- Storing supplies 198
- Replacing supplies 198
- 6 Close the front door 199
- Replacing the imaging unit 200
- Moving the printer 202
- Shipping the printer 203
- Managing the printer 204
- Clearing jams 207
- Use recommended paper 208
- Clearing jams 209 209
- 9 Close the front door 212
- 4 Insert the tray 215
- 3 Insert the tray 216
- Troubleshooting 219
- Close front door 220
- Maintenance kit low [80.xy] 226
- Memory full [38] 226
- Serial option [x] error [54] 232
- Solving printer problems 233
- Basic printer problems 234
- Printer display is blank 235
- Cannot detect internal option 236
- Tray problems 237
- Paper feed problems 238
- Solving print problems 239
- Troubleshooting 240 240
- Incorrect characters print 241
- Large jobs do not collate 242
- Printing slows down 242
- Print jobs do not print 243
- Troubleshooting 244 244
- Tray linking does not work 245
- Print quality problems 246
- Clipped pages or images 247
- Troubleshooting 248 248
- Gray background on prints 249
- Troubleshooting 250 250
- Incorrect margins on prints 251
- Paper curl 252
- Print irregularities 252
- Troubleshooting 253 253
- Print is too dark 254
- Print is too light 255
- Troubleshooting 256 256
- Troubleshooting 257 257
- Troubleshooting 258 258
- Skewed print 259
- Troubleshooting 260 260
- Troubleshooting 261 261
- Troubleshooting 262 262
- Leading edge 263
- Trailing edge 263
- Uneven print density 264
- Solving copy problems 265
- Poor copy quality 266
- Troubleshooting 267 267
- Solving fax problems 268
- Caller ID is not shown 269
- Cannot send or receive a fax 269
- Troubleshooting 270 270
- Troubleshooting 271 271
- Troubleshooting 272 272
- Troubleshooting 273 273
- Solving scanner problems 274
- Cannot scan from a computer 275
- Poor scanned image quality 275
- Scan job was not successful 276
- Scanner unit does not close 277
- The scanner does not respond 278
- Troubleshooting 279 279
- Troubleshooting 280 280
- Contacting customer support 281
- Product information 282
- Edition notice 282
- GOVERNMENT END USERS 282
- Trademarks 283
- Noise emission levels 284
- Temperature information 285
- Product disposal 285
- Static sensitivity notice 285
- ENERGY STAR 286
- Laser notice 286
- Laser advisory label 286
- Power consumption 287
- Product power consumption 287
- Sleep Mode 287
- Hibernate Mode 287
- Licensing notices 288
- 日本の VCCI 規定 288
- Japanese telecom notice 291
- Industry Canada (Canada) 293
- Industrie Canada (Canada) 293
- Notices 295 295
- Limited warranty 296
- Limited warranty service 296
- Extent of limited warranty 297
- Limitation of liability 297
- Additional rights 298
- Patent acknowledgment 298
- Numerics 299
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