Lexmark 11N1522 Datasheet Page 112
- Page / 171
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Check power
If the light is not on, see “Power button is not lit” on page 107.
Check cable connections
Make sure cable connections for the following hardware are secure, if applicable:
• Power supply
• Telephone
• Handset
• Answering machine
Check the telephone wall jack
1 Plug a telephone into the wall jack.
2 Listen for a dial tone.
3 If you do not hear a dial tone, plug a different telephone into the wall jack.
4 If you still do not hear a dial tone, plug a telephone into a different wall jack.
5 If you hear a dial tone, connect the printer to that wall jack.
Review digital phone service checklist
The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone services
can be used.
• If you are using an ISDN telephone service, connect the printer to an analog telephone port (an R-interface port)
on an ISDN terminal adapter. For more information and to request an R-interface port, contact your ISDN
provider.
• If you are using DSL, connect to a DSL filter or router that supports analog use. For more information, contact
your DSL provider.
• If you are using a PBX telephone service, make sure you are connecting to an analog connection on the PBX.
If none exists, consider installing an analog telephone line for the fax machine. For more information on faxing
when using a PBX telephone service, see “Setting up to fax while behind a PBX” on page 61.
Verify dial tone
• Place a test call to the telephone number to which you want to send a fax to make sure that it is working correctly.
• If the telephone line is being used by another device, wait until the other device is finished before sending a fax.
• If you are using the On Hook Dial feature, turn up the volume to verify a dial tone.
Disconnect other equipment temporarily
To ensure the printer is working correctly, connect it directly to the telephone line. Disconnect any answering
machines, computers with modems, or telephone line splitters.
Check for paper jams
Check for and clear any paper jams.
Disable Call Waiting temporarily
Call Waiting can disrupt fax transmissions. Disable this feature before sending or receiving a fax. Contact your
telephone company to obtain the keypad sequence for temporarily disabling Call Waiting.
112
- 5000 Series User's Guide 1
- Safety information 2
- Contents 3
- Finding more information 9
- Operating system notice 12
- Setting up the printer 13
- Choosing a fax connection 16
- Using an RJ11 adapter 17
- • Germany 19
- • Austria 19
- • Switzerland 19
- Connecting to a telephone 21
- Using a digital phone service 25
- Using the control panel 25
- Saving settings 28
- Using the World Wide Web 31
- Security Information 34
- Loading paper 35
- Loading envelopes 35
- Loading labels 36
- Loading transparencies 37
- Loading iron-on transfers 37
- Loading custom-size paper 37
- Loading banner paper 37
- 2 Enter a fax number using: 40
- Receiving a fax manually 43
- Understanding the Fax menu 46
- Faxing using the computer 53
- Forwarding faxes 55
- Using the computer Phone Book 55
- Setting Auto Answer to on 57
- Blocking junk faxes 58
- Setting up a dialing prefix 60
- Setting the distinctive ring 60
- Setting up Speed Dial 61
- Printing fax activity reports 62
- Printing 63
- Collating copies 65
- Printing specialty documents 66
- Printing envelopes 67
- Printing an image as a poster 68
- Printing a booklet 68
- Assembling a booklet 69
- Printing iron-on transfers 69
- Printing on custom-size paper 69
- Changing printer settings 70
- Making a copy 73
- Adjusting copy quality 73
- Understanding the Copy menu 75
- 1 Pull the control panel up 76
- Scanning 77
- Scanning images for editing 78
- Canceling a scan job 82
- Working with photos 83
- Editing photos 88
- Blurring/Sharpening a photo 89
- Enhancing a photo 89
- Despeckling a photo 90
- Printing photos 91
- Printing Photo Packages 92
- Creating Photo Greeting Cards 92
- Networking overview 95
- Finding your MAC address 95
- Direct IP printing 96
- Ping the printer 96
- Maintaining the printer 98
- Installing print cartridges 99
- Refilling print cartridges 101
- Aligning print cartridges 101
- Ordering supplies 105
- Troubleshooting 107
- Software does not install 108
- Page does not print 109
- Understanding Warning levels 110
- Fax troubleshooting 111
- Check country code 113
- Is your printer memory full? 113
- Load paper 113
- Printer receives a blank fax 115
- Fax Error 116
- Failed to Connect 117
- Fax Mode Unsupported 117
- Remote Fax Error 118
- Phone Line Busy 118
- Phone Line Error 119
- Paper jam in the printer 120
- Banner paper jams 122
- Paper continues to jam 122
- Print troubleshooting 123
- Poor text and graphic quality 124
- Print speed is slow 125
- Photo smudges or scratches 126
- Checking the print cartridges 126
- Ink levels seem incorrect 127
- Print is too dark or smudged 129
- Checking the printer status 132
- Settings are not saved 132
- Checking printer readiness 132
- Resolving font problems 133
- Printing a test page 134
- Test page does not print 135
- Checking the port setting 136
- Check the printer status 138
- Wrong printer is attached 139
- Updating the printer software 140
- Copy troubleshooting 141
- Poor copy quality 142
- Scan troubleshooting 143
- Scan was not successful 144
- Poor scanned image quality 144
- Alignment Error 146
- Clear Carrier Jam 147
- Clear Paper Jam 148
- Computer not connected 148
- Cover Open 149
- Document Load Error 149
- Load Document 150
- Memory Failure 151
- Scan Request Failed 151
- Clearing error messages 152
- Left/Right Cartridge Missing 152
- Communication not available 152
- General Printing Problem 153
- Out of Memory 153
- Out of Paper 153
- Fixing a printing failure 153
- Paper Jam 154
- Multiple All-In-Ones found 154
- Product information 155
- Edition notice 155
- Conventions 156
- Power consumption 159
- Statement of Limited Warranty 160
- LEXMARK LICENSE AGREEMENTS 161
- CARTRIDGE LICENSE AGREEMENT 162
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