Lexmark X940e User Manual

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Summary of Contents

Page 1 - X940e, X945e

X940e, X945eUser's GuideApril 2007 www.lexmark.comLexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., register

Page 2

Maintaining the printer...203Storing supplies...

Page 3 - Contents

Job type DescriptionConfidential When you send a Confidential print job to the printer, you must create a PINin Print Properties. The PIN must be four

Page 4

3 From the radio group, select your job type (Confidential, Reserve, Repeat, or Verify), and then assign a username. For a confidential job, also ente

Page 5

Notes:• Hi-Speed USB devices must support the Full-speed standard. Devices supporting only USB Low-speedcapabilities are not supported.• USB devices m

Page 6

Printing information pagesPrinting a menu settings pagePrint a menu settings page to review the current menu settings and to verify printer options ar

Page 7

Canceling a print jobThere are several methods for canceling a print job. The following sections explain how to cancel a print job fromthe control pan

Page 8

Printing in black and whiteTo print all text and graphics using only the black toner cartridge, set the printer to Black Only.Note: The printer driver

Page 9

Clearing jamsAvoiding jamsThe following hints can help you avoid jams:• Use only recommended paper or specialty media.For more information, see the Ca

Page 10

Jam numbers Area name Instructions1200–203 Door A Open Door A, and then remove the jam.2230–231 Door B Open Doors A and B, and then remove any jams.32

Page 11

200–203 paper jams1 Open Door A by lifting the release latch and lowering the door.CAUTION: The inside of the printer might be hot. To reduce the risk

Page 12

2 Lift the green lever, and then pull the paper up and toward you.Note: Make sure all paper fragments are removed.3 Push the green lever down.4 Close

Page 13

Troubleshooting...231Checking an unresponsive pr

Page 14

5 Pull the multipurpose feeder down, and then open Door B.6 Remove the jammed paper.7 Close Door B.8 Touch Continue. 110

Page 15 - Safety information

241 paper jam1 Open Door C.2 Pull the paper down and toward you.Note: Make sure all paper fragments are removed.3 Close Door C.4 Open Tray 1, and then

Page 16

242–244 paper jams1 Open Door D.2 Pull the paper down and away from the printer.Note: Make sure all paper fragments are removed.3 Close Door D. 112

Page 17 - Learning about the printer

4 Clear crumpled paper from Trays 2–4.a Open Tray 2, and then remove any crumpled paper.b Close Tray 2.c Open Tray 3, and then remove any crumpled pap

Page 18 - Using the scanner glass

e Open Tray 4, and then remove any crumpled paper.f Open the inside cover, and then remove any jammed paper.g Close the inside cover, and then close T

Page 19

3 Load the paper into the multipurpose feeder.4 Slide the paper guide toward the inside of the tray until it lightly rests against the edge of the pap

Page 20 - Understanding the home screen

283–284 and 287–288 paper jamsCovers, knobs, and handles located behind finisher Door GCover, knob, or handle name1Cover G12Cover G23Knob G34Cover G45

Page 21

Cover, knob, or handle name7Handle G91 Open Door G.2 Lift both Cover G1 levers, and then remove any jammed paper.3 Move Cover G2 to the right, and the

Page 22 - • E-mail send

7 Lift the inside cover. If the paper is jammed in the rollers, rotate Knob G8 clockwise, and then remove the jammedpaper.8 Close Door G.9 Touch Conti

Page 23 - Sample screen one

289 staple jam1 Open Door G.2 Slide the G5 stapler toward the front of the finisher.3 Lift the lever, and then remove the staple cartridge. 119

Page 24 - Sample screen two

Error message about reading USB drive appears...232Jobs do not print.

Page 25 - Other touch-screen buttons

4 Open the staple cover.5 Remove the jammed staple, and then close the cover.6 Place the staple cartridge into the upper stapler. 120

Page 26 - Features

7 Open the lower staple drawer.8 Remove the staple cartridge identified on the display.9 Remove the jammed staples, and then place the staple cartridg

Page 27 - Installing options

10 Close the staple drawer.11 Close Door G.12 Touch Continue.290–295 paper jams1 Remove all original documents from the ADF.2 Open the ADF cover, and

Page 28 - Installing a memory card

4 Close the ADF cover.5 Open the scanner cover, and then remove any jammed pages.6 Close the scanner cover.7 Touch Continue. 123

Page 29

Understanding printer menusMenus listA number of menus are available to make it easy for you to change printer settings. To access the menus,touch on

Page 30 - 5 Reinstall the system board

Supplies menuMenu item DescriptionCyan, Magenta, Yellow, or Black TonerLowReplaceMissing or DefectiveOKUnsupportedShows the status of the toner cartri

Page 31 - Reinstalling the system board

Paper menuDefault Source menuMenu item DescriptionDefault SourceTray <x>MP FeederManual PaperManual EnvSets a default paper source for all print

Page 32 - Attaching cables

Menu item DescriptionMP Feeder Size11 x 17A3A4A5ExecutiveFolioJIS B4JIS B5LegalLetterStatementUniversal7 3/4 Envelope10 EnvelopeDL EnvelopeC5 Envelope

Page 33

Menu item DescriptionManual Paper TypePlain PaperCard StockTransparencyGlossyLabelsBondLetterheadPreprintedColored PaperCustom Type <x>Specifies

Page 34 - Loading the 520-sheet trays

Substitute Size menuMenu item DescriptionSubstitute SizeOffStatement/A5Letter/A411 x 17/A3All ListedSubstitutes a specified paper size if the requeste

Page 35

Characters have jagged or uneven edges...246Clipped image

Page 36

Menu item DescriptionEnvelope TextureSmoothNormalRoughSpecifies the relative texture of the envelopes loaded in a specific trayNote: Normal is the fac

Page 37

Menu item DescriptionPreprinted LoadingDuplexOffDetermines whether 2-sided printing occurs for all jobs thatspecify Preprinted as the paper typeNote:

Page 38 - Using the multipurpose feeder

Custom Bin Names menuMenu Item DescriptionStandard Bin<none>Specifies a custom name for the Standard BinBin 1<none>Specifies a custom name

Page 39

Bin Setup menuMenu Item DescriptionOutput BinStandard BinBin 1Bin 2Identifies installed output binsNote: Standard Bin is the factory default setting.C

Page 40

Reports menuReports menuMenu item DescriptionMenu Settings Page<none>Prints a report containing information about paper loaded into trays,instal

Page 41 - Linking and unlinking trays

Menu item DescriptionPrint Fonts<none>Prints a report of all the fonts available for the printer language currentlyset in the printerPrint Direc

Page 42

Settings menuGeneral Settings menuMenu item DescriptionDisplay LanguageEnglishFrancaisDeutschItalianoEspanolDanskNorskNederlandsSvenskaPortugueseSuomi

Page 43 - Paper guidelines

Menu item DescriptionKeyboardAccents/Symbols TabRussian/Polish TabKorean TabEnables access to accent marks and symbols from the printercontrol panel k

Page 44 - Using recycled paper

Menu item DescriptionAllow Background RemovalOnOffSpecifies whether image background removal is allowedduring copy, fax, e-mail, FTP, or scan to USBNo

Page 45 - Using letterhead

Menu item DescriptionTimeoutsStandby ModeDisabled2–240Specifies the number of minutes of inactivity before the systementers a lower power stateNote: 1

Page 47 - Using labels

Menu item DescriptionPrint RecoveryAuto ContinueDisabled5–255Lets the printer automatically continue printing from certainoffline situations when not

Page 48 - Storing paper

Copy Settings menuMenu item DescriptionContentText/PhotoPhotographPrinted ImageTextSpecifies the type of content contained in the copy jobNotes:• Text

Page 49

Menu item DescriptionPunchOnOffEnables hole punchingNote: On is the factory default setting.StapleOnOffEnables staplingNote: On is the factory default

Page 50

Menu item DescriptionNumber of Copies<none>Specifies the number of copies for the copy jobOverlayOffUrgentConfidentialCopyDraftCustomSpecifies o

Page 51 - Supported finishing features

Menu item DescriptionEnable Manual FaxOnOffSets the printer to fax manually only, which requires a line splitter and atelephone hand setNotes:• Use a

Page 52 - Finisher standard bin

Fax Send SettingsMenu item DescriptionResolutionStandardFineSuper FineUltra FineSpecifies quality in dots per inch (dpi). A higher resolution gives gr

Page 53 - Bin 2 (booklet-maker)

Menu item DescriptionAutomatic Redial0–9Specifies the number of times the printer tries to send the fax to a specifiednumberNote: 5 is the factory def

Page 54

Menu item DescriptionScan edge to edgeOnOffSpecifies if the original document is scanned edge-to-edgeNote: Off is the factory default setting.Fax Rece

Page 55 - Making copies

Menu item DescriptionForward toFaxE-mailFTPLDSSSpecifies the type of recipient to which faxes will be forwardedNote: This item is available only from

Page 56 - Copying on specialty media

Menu item DescriptionLogs DisplayRemote Station NameDialed NumberSpecifies whether printed logs display the dialed number or the station namereturnedE

Page 57 - Customizing copy settings

Safety informationConnect the power supply cord to a properly grounded electrical outlet that is near the product and easily accessible.Refer service

Page 58

Fax Mode (Fax Server) menuFax Server mode sends the fax job to a fax server for transmission.Fax Server SetupMenu item DescriptionTo FormatReply Addre

Page 59 - Adjusting copy quality

Menu item DescriptionOriginal SizeLetterLegalExecutiveTabloidFolioStatementA3A4A5JIS B4JIS B5Book OriginalAuto Size SenseMixed SizesSpecifies the pape

Page 60 - Collating copies

Menu item DescriptionResolution75150200300400600Specifies how many dots per inch are scannedNote: 150 dpi is the factory default setting.Darkness-5 to

Page 61

Menu item DescriptionJPEG Quality5–90Sets the quality of a JPEG text or text/photo image in relation to file size andthe quality of the imageNotes:• 7

Page 62 - Placing information on copies

Menu item DescriptionAllow Save as ShortcutOnOffLets you save e-mail addresses as shortcuts at the deviceNotes:• Off is the factory default setting.•

Page 63 - Canceling a copy job

Menu item DescriptionE-mail Server SetupSend me a copyNever appearsOn by defaultOff by defaultAlways OnSends a copy of the e-mail back to the creator

Page 64

Menu item DescriptionContentText/PhotoPhotographTextSpecifies the type of content that will be scanned to FTPNotes:• Text/Photo is the factory default

Page 65

Menu item DescriptionDuplexOffLong edgeShort edgeSpecifies how the text and graphics are oriented on the pageNotes:• Off is the factory default settin

Page 66 - Improving copy quality

Menu item DescriptionFTP bit Depth8 bit1 bitEnables the Text/Photo mode to have smaller file sizes by using 1-bit imageswhen Color is set to OffNote:

Page 67 - E-mailing

Menu item DescriptionContentText/PhotoPhotographTextSpecifies the type of content that will be scanned to USBNotes:• Text/Photo is the factory default

Page 68 - E-mailing a document

This product uses a ground fault circuit interrupter (GFCI). Monthly testing of the GFCI is recommended.CAUTION: If you are installing memory or opti

Page 69 - E-mailing color documents

Menu item DescriptionDuplexOffLong edgeShort edgeSpecifies how the text and graphics are oriented on the pageNotes:• Off is the factory default settin

Page 70 - Customizing e-mail settings

Menu item DescriptionBackground Removal-4 to +4Adjusts the amount of background visible on a copyNote: 0 is the factory default setting.ContrastBest f

Page 71 - Understanding e-mail options

Menu item DescriptionCollationOnOffStacks the pages of a print job in sequence when printing multiple copiesNotes:• Off is the factory default setting

Page 72

Menu item DescriptionMultipage ViewAutoLong EdgeShort EdgeSpecifies the orientation of a multiple-page sheetNotes:• Auto is the factory default settin

Page 73

Quality menuMenu item DescriptionPrint ModeColorBlack OnlySpecifies whether images are printed in grayscale or in colorNote: Color is the factory defa

Page 74 - Choosing a fax connection

Menu item DescriptionRGB Saturation0–5Adjusts saturation in color outputsNotes:• 0 is the factory default setting.• This does not affect files where C

Page 75 - Using an RJ11 adapter

Menu item DescriptionManual ColorCMYK ImageUS CMYKEuro CMYKVivid CMYKOffCMYK TextUS CMYKEuro CMYKVivid CMYKOffCMYK GraphicsUS CMYKEuro CMYKVivid CMYKO

Page 76

Menu item DescriptionJob Acct StatPrintClearPrints a list of all stored job statistics or deletes the information from the printerhard diskNotes:• A p

Page 77

Menu item DescriptionBlack Only ModeOffOnPrints all text and graphics using only the black toner cartridgePrinter UsageMax SpeedMax YieldSpecifies how

Page 78

Menu item DescriptionFactory DefaultsDo Not RestoreRestore NowReturns the printer settings to the factory default settingsNotes:• Do Not Restore is th

Page 79 - Connecting to a telephone

Learning about the printerPrinter configurationsBasic models1Automatic Document Feeder (ADF)2Control panel3Standard exit bin4Standard 520-sheet tray (

Page 80

PCL Emul menuMenu item DescriptionFont SourceResidentDiskFlashDownloadAllSpecifies the set of fonts used by the Font Name menu itemNotes:• Resident is

Page 81

Menu item DescriptionPCL Emulation SettingsOrientationPortraitLandscapeSpecifies the orientation of text and graphics on the pageNotes:• Portrait is t

Page 82

Menu item DescriptionTray RenumberAssign MP FeederOffNone0–199Assign Tray <x>OffNone0–199Assign Manual PaperOffNone0–199Assign Man EnvOffNone0–1

Page 83 - Setting the date and time

HTML menuMenu item DescriptionFont NameAlbertus MTAntique OliveApple ChanceryArial MTAvant GardeBodoniBookmanChicagoClarendonCooper BlackCopperplateCo

Page 84 - Creating shortcuts

Menu item DescriptionBackgroundsDo Not PrintPrintSpecifies whether to print backgrounds on HTML documentsNote: Print is the factory default setting.Im

Page 85

Security menuMenu item DescriptionAuthentication ModeAuthentication disabledNTLMLDAPLDAP and GSSAPIInternalKerberos 5Specifies the authentication meth

Page 86 - Customizing fax settings

Menu item DescriptionFunction AccessFTP AccessNo authenticationrequiredRequire User ID onlyRequire User ID andPasswordFunction disabledEnables access

Page 87 - Canceling an outgoing fax

Menu item DescriptionFunction AccessProfile AccessNo authentication requiredRequire User ID onlyRequire User ID andPasswordFunction disabledEnables ac

Page 88 - Understanding fax options

Menu item DescriptionPassword ProtectSettingsAccept AdvancedPassword onlyAccept Advanced andUser PasswordsNot ProtectedProtects access to the Settings

Page 89 - Holding and forwarding faxes

Menu item DescriptionPassword ProtectNTLM Authentication SetupRegister with NT DomainDomain NameDomain PDCAllows registration or registration removal

Page 90 - Forwarding a fax

Understanding the ADF and scanner glassADF Scanner glassUse the ADF for multiple-page documents.Use the scanner glass for single pages, small items (s

Page 91 - Scanning to an FTP address

Menu item DescriptionMonthJanuaryFebruaryMarchAprilMayJuneJulyAugustSeptemberOctoberNovemberDecemberSpecifies the monthDay0–31Specifies the dayHour0–2

Page 92

Menu item DescriptionTCP/IPSet HostnameAddressNetmaskGatewaySpecifies the current TCP/IP address informationNote: This is a four-field IP address.TCP/

Page 93 - Understanding FTP options

Menu item DescriptionTCP/IPWINS Server AddressDNS Server AddressBackup DNS Server AddressDomain Search OrderRestricted Server ListMTUDefault TTLDDNSmD

Page 94 - Improving FTP quality

Menu item DescriptionIPv6Enable DHCPv6YesNoEnables DHCPv6 in the printerNote: No is the factory default setting.E-mail Server Setup menuUse the follow

Page 95 - Scanning to a computer

Menu item DescriptionE-mail Server SetupLimit destinationsSends an e-mail only when the address contains the domain name,such as a company domain name

Page 96 - Format Type

Menu item DescriptionNPA ModeOffAutoSets the printer to perform the special processing required for bidirectionalcommunication following the conventio

Page 97

Standard USB menuMenu item DescriptionPCL SmartSwitchOnOffSets the printer to automatically switch to PCL emulation when a print jobreceived through a

Page 98 - Improving scan quality

Menu item DescriptionJob BufferingOnOffAutoTemporarily stores jobs on the printer hard disk before printingNotes:• Off is the factory default setting.

Page 99 - Printing

Menu item DescriptionPacket BurstOnOffReduces network traffic by allowing the transfer and acknowledgement ofmultiple data packets to and from the Net

Page 100

Menu item DescriptionE-mail guide Provides information about sending e-mails using addresses, shortcutnumbers, or the address book, and changing setti

Page 101

Understanding the control panelABCDEFGHIJKLMNOPQRSTUVWXYZ12345678Control panel item Description1Display View scanning, copying, faxing, and printing o

Page 102

Understanding printer messagesList of status and error messagesAnsweringThe printer is answering a fax call. Wait for the message to clear.Bin <x&g

Page 103 - Printing information pages

Close door <x>Close the specified door.Connect <x>bpsThe fax is connected. Wait for the message to clear.Note: <x> is the baud rate

Page 104 - Canceling a print job

Enter PINEnter the PIN you created in Print Properties when the confidential job was sent for printing.Enter PIN to lockEnter the PIN you created to l

Page 105 - Using Max Speed and Max Yield

Invalid file formatA file stored on the USB drive is invalid. The file extension is correct, but the file contents are not properly formatted.Convert

Page 106 - Clearing jams

No answerA fax number is dialed, but no connection is made. Wait for the message to clear.No dial toneThe printer does not have a dial tone. Wait for

Page 107 - 4 Adjust the paper guide

ReadyThe printer is ready to receive print jobs.Receive completeThe printer has received an entire fax job. Wait for the message to clear.Receiving pa

Page 108 - 200–203 paper jams

Restoring Factory DefaultsWait for the message to clear.When factory default settings are restored:• All downloaded resources in the printer memory ar

Page 109 - 4 Close Door A

System busy, preparing resources for job.Not all resources needed for the job are available. Wait for the message to clear.System busy, preparing reso

Page 110 - 8 Touch Continue

• Check tray length and width guides and make sure the paper is properly loaded in the tray.• Check the Print Properties settings to make sure the pri

Page 111 - 241 paper jam

50 PPDS font error• Touch Continue to clear the message and continue printing.• The printer cannot find a requested font. From the PPDS menu, select B

Page 113

Control panel item Description6Start• Press to initiate the current job indicated on the display.• From the home screen, press to start a copy job

Page 114 - 250 paper jam

56 Parallel port <x> disabled• Touch Continue to clear the message.The printer discards any data received through the parallel port.• Make sure

Page 115 - 280–282 paper jams

4 Connect the power cord to a properly grounded outlet.5 Turn the printer power back on.61 Remove defective hard disk• Touch Continue to clear the mes

Page 116

84 Replace black pc unitThe black photoconductor is exhausted. Install a new photoconductor.84 Replace color pc unitsOne or more of the color photocon

Page 117

Maintaining the printerPeriodically, certain tasks are required to maintain optimum print quality.Storing suppliesChoose a cool, clean storage area fo

Page 118 - 284–286 paper jams

Conserving suppliesThere are some settings you can change from the control panel that will help you conserve toner and paper. Formore information, see

Page 119 - 289 staple jam

See the illustrations inside the stapler finisher door for more information.Part name Part numberStaple Cartridges–3 pack (Staples G5) 25A0013Advanced

Page 120 - 4 Open the staple cover

5E6 Door tab1 Unpack the replacement waste toner box and accessories.2 Open Door E (front printer door).Warning: To avoid overexposing the photoconduc

Page 121 - Open the lower staple drawer

3 Grasp the E6 Door tab, and then push the door down.4 Remove the old printhead lens cleaner from Door E, and then discard it.5 Remove the waste toner

Page 122 - 290–295 paper jams

6 Place the plastic cover over the waste toner box.7 Place the waste toner box in the recycling bag.8 Use the new printhead lens cleaner to clean the

Page 123 - 7 Touch Continue

9 Insert the new waste toner box.10 Place the new printhead lens cleaner in the notches of Door E.11 Close Door E6. 209

Page 124 - Understanding printer menus

Display item Description4Status message bar• Shows the current printer status such as Ready or Busy.• Shows printer conditions such as Toner Low.• Sho

Page 125 - Supplies menu

12 Close Door E.13 Remove all paper from the printer paper path.Visit www.lexmark.com/recycling to learn how to recycle the waste toner box.Cleaning t

Page 126 - Paper menu

5E6 Door tab1 Open Door E (front door).Warning: To avoid overexposing the photoconductors, do not leave the door open for more than 10 minutes.2 Grasp

Page 127

5 Insert the padded tip of the printhead lens cleaner into the first printhead lens opening.6 Push the printhead lens cleaner all the way to the back

Page 128 - Configure MP menu

8 Insert the waste toner box.9 Place the printhead lens cleaner in the notches of Door E.10 Close Door E6. 213

Page 129 - Paper Texture menu

11 Close Door E.Replacing a photoconductorReplace the black photoconductor when 84 Replace black pc unit appears. Replace the cyan, magenta, andyellow

Page 130 - Paper Loading menu

3 Remove the photoconductor(s) specified on the display.Photoconductor color Opening nameBlack E1Cyan E2Magenta E3Yellow E44 Unpack the replacement ph

Page 131 - Custom Names menu

6 Remove the tape from the top of the photoconductor.7 Press the button forward to insert the photoconductor while removing the casing.8 Lift the bar

Page 132 - Universal Setup menu

9 Close Door E.Replacing a toner cartridgeReplace the specified toner cartridge (cyan, magenta, yellow, or black) when 88 Replace <color> tonera

Page 133 - Bin Setup menu

5 Remove the cartridge by gently pulling it away from the printer.6 Align the arrow-shaped handle with the unlock symbol, and then insert the toner ca

Page 134 - Reports menu

8 Close Door E.Cleaning the exterior of the printer1 Make sure that the printer is turned off and unplugged from the wall outlet.CAUTION: To avoid the

Page 135

Button Button name FunctionUnlock Device This button appears on the screen when the printeris locked. The control panel buttons and shortcutscannot be

Page 136 - Settings menu

Cleaning the scanner glassClean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images.1 Slightly damp

Page 137

Follow these guidelines to avoid personal injury or printer damage:• Use two people to roll the printer.• Use two people to roll the scanner while it

Page 138

2 Unplug the printer power cord.3 Remove the connector bracket.4 Disconnect all cables from the back of the printer and scanner.5 Remove any paper or

Page 139

6 Remove any paper or specialty media from the multipurpose feeder.7 Grasp the extension on the multipurpose feeder, and then fully collapse it.8 Push

Page 140

150 mm (2 in.)2825 mm (2.7 ft)3418 mm (1.4 ft)4100 mm (4 in.)51750 mm (5.8 ft)3 Complete the setup of the printer and scanner by completing the “Setti

Page 141 - Copy Settings menu

Administrative supportAdjusting the brightness of the displayIf you are having trouble reading your display, the LCD brightness can be adjusted throug

Page 142

6 Touch repeatedly until Power Saver appears.7 Touch to decrease the time, or touch to increase the time.The settings available range from 2–240

Page 143 - Fax Settings menu

Locking the control panel menus using the Embedded Web ServerYou can use the control panel lockout functionality to create a PIN and choose specific m

Page 144

Supporting IPSecInternet Protocol Security (IPSec) provides authentication and encryption at the network layer allowing all applicationand network con

Page 145

To install and use certificates as part of the credentials:1 Open a Web browser. In the address bar, type the IP address of the printer or print serve

Page 146

Sample screen oneButton Button name FunctionScroll down Opens a drop-down listLeft scroll decrease button Scrolls to another value in decreasing order

Page 147 - Fax Receive Settings

5 Click TCP/IP Port Access.6 Select the Secure Mode Active check box.Note: If Secure Mode Active is gray or not selectable, create an administrative p

Page 148 - Fax Log Settings

TroubleshootingChecking an unresponsive printerIf your printer is not responding, make sure:• The power cord is plugged into the printer and a properl

Page 149 - Distinctive Rings

2 Press the A1 green lever down to its normal position.3 Close Door A.Solving printing problemsMultiple-language PDFs do not printThe documents contai

Page 150 - Fax Mode (Fax Server) menu

Check to see if the paper tray is emptyLoad paper in the tray.Make sure the correct printer software is installed•Verify that you are using the correc

Page 151 - E-mail Settings menu

5 Touch repeatedly until Print Recovery appears.6 Touch until Off appears.7 Touch Submit.8 Touch .Job prints from the wrong tray or on the wrong

Page 152

3 Touch Settings.4 Touch General Settings.5 Touch repeatedly until Timeouts appears.6 Touch Timeouts.7 Touch the next to Print Timeout repeatedly

Page 153

Is the toner low?When 88 <color> Toner Low appears or when the print becomes faded, replace the toner cartridge(s).Is the scanner glass dirty?Cl

Page 154 - E-mail Server Setup menu

Solving scanner problemsChecking an unresponsive scannerIf your scanner is not responding, make sure:• The three cables located on the back of the sca

Page 155 - FTP Settings menu

Check the document placementMake sure the document or photo is loaded facedown on the scanner glass in the upper left corner.Partial document or photo

Page 156

Check the telephone wall jack1Plug a telephone into the wall jack.2 Listen for a dial tone.3 If you do not hear a dial tone, plug a different telephon

Page 157

Button Button name FunctionBack When the button is shaped like this, no other navigation is possiblefrom this screen except to go back.Back When the b

Page 158 - Scan to USB Settings

Can send but not receive faxesThese are possible solutions. Try one or more of the following:Is there paper in the paper tray(s)?Make sure paper is lo

Page 159

• Increase the fax scan resolution, if possible.Is the toner low?When 88 <color> toner low appears or when you experience faded print, replace t

Page 160

Check to see if the option is connected to the printer1Turn the printer off.2 Unplug the printer.3 Check the connection between the option and the pri

Page 161 - Print Settings

Internal print serverIf the internal print server does not operate correctly, these are possible solutions. Try one or more of the following:Check the

Page 162

Note: Do not load A4- or letter-size paper in the multipurpose feeder.Is the letter- or A4-size paper loaded in a 520-sheet tray?The finisher will not

Page 163

Solving print quality problemsThe information in the following topics may help you solve print quality problems. If these suggestions still do notcorr

Page 164 - Quality menu

Characters have jagged or uneven edgesIf you are using downloaded fonts, verify that the fonts are supported by the printer, the host computer, and th

Page 165

Incorrect marginsCheck the paper guidesMove the guides in the tray to the correct positions for the paper size loaded.Check the Paper Size settingMake

Page 166 - Utilities menu

Paper curlThese are possible solutions. Try one or more of the following:Check the Paper Type settingMake sure the Paper Type setting matches the pape

Page 167 - Setup menu

Repeating defectsDo marks occur repeatedly only in one color and multiple times on a page?Replace the photoconductor(s) if the defects occur every:• 4

Page 168

Button Button name FunctionCancel Jobs Opens the Cancel Jobs screen. The Cancel Jobs screen shows threeheadings: Print, Fax, and Network.The following

Page 169 - PostScript menu

Check the paperAvoid textured paper with rough finishes.Check the Paper Type settingMake sure the Paper Type setting matches the paper loaded in the t

Page 170 - PCL Emul menu

Toner fog or background shading appears on the pageA toner cartridge may be defectiveReplace the toner cartridge.Are the photoconductors worn or defec

Page 171

Transparency print quality is poorCheck the transparenciesUse only transparencies recommended by the printer manufacturer.Check the Paper Type setting

Page 172 - PDF menu

Should I use PostScript or PCL emulation printer software? What settings should I use for the best color?The PostScript driver is strongly recommended

Page 173 - HTML menu

Manual Color menuObject type Color conversion tablesRGB ImageRGB TextRGB Graphics• Vivid—Produces brighter, more saturated colors and may beapplied to

Page 174 - Image menu

To access a detailed Color Samples set from the Embedded Web Server:1 Open a Web browser.2 In the address bar, type the network printer IP address.3 C

Page 175 - Security menu

NoticesProduct name:Lexmark X940e, Lexmark X945eMachine type:7510Model(s):030, 230Edition noticeApril 2007The following paragraph does not apply to an

Page 176

ConventionsNote: A Note identifies something that could help you.Warning: A Warning identifies something that could damage your product hardware or so

Page 177

This device has been designed to operate only with the antenna provided. Use of any other antenna is strictly prohibited per regulationsof Industry Ca

Page 178

English Hereby, Lexmark International, Inc., declares that this type of equipment is in compliance with the essential requirementsand other relevant p

Page 179 - Set Date and Time

FeaturesFeature Feature name DescriptionMenus SettingsCopy SettingsNumber of CopiesMenu trail line A Menu trail line is located at the top of each

Page 180 - Network/Ports menu

Note: Some modes may not apply to your product.1-meter average sound pressure, dBAPrinting 52 dBAScanning 54 dBACopying 53 dBAReady 32 dBAValues are s

Page 181

The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of thisequipment. If thi

Page 182 - IPv6 menu

Notice to users of the New Zealand telephone networkThe following are special conditions for the Facsimile User Instructions. The grant of a telepermi

Page 183

Laser noticeThe printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for Class I (1) laser products, andelsewhe

Page 184 - Standard Network menu

Total energy usageIt is sometimes helpful to calculate the total product energy usage. Since power consumption claims are provided in power units of W

Page 185

—Maintenance by anyone other than Lexmark or a Lexmark authorized servicer—Operation of a product beyond the limit of its duty cycle—Use of printing m

Page 186 - Standard USB menu

IndexNumerics1133-sheet tray loading 371565 Emul Error Load EmulOption 197200–289.yy paper jam 202289 Staple error <x> 202290-295.yy scanner

Page 187 - NetWare menu

poor scanned image quality 237scanner unit does not close 235copying adding a date and time stamp 62adding an overlay message 63adjusting quality

Page 188 - Help menu

labels 47letterhead 45transparencies 46Hhard disk disabling encryption 226enabling encryption 226hard disk with adapter troubleshooting 242held

Page 189

memory cards 27port interface card 30options, touch-screen copy 63, 64e-mail 71, 72fax 88, 89FTP 93, 94scan to computer 96, 97ordering photocon

Page 190

Installing optionsInstalling internal optionsCAUTION: If you are installing memory or option cards sometime after setting up the printer, turn the pri

Page 191

Clearing job accountingstatistics 190Close cover<x> 190Close door <x> 191Connect <x>bps 191Copies 191Defragmenting Flash 191De

Page 192 - • Reload the bookmarks

partial document or photo scans 238scan was not successful 237scanner unit does not close 235scanning takes too long or freezes thecomputer 237sca

Page 193

troubleshooting, printer options drawers 242finisher 242flash memory card 242hard disk with adapter 242internal print server 243memory card 243o

Page 194 - • Send a job to print

b Gently pull the cover and system board away from the printer, and then remove it.2 Use the illustration below to locate the appropriate connector.Wa

Page 195

An optional memory card can be purchased separately and attached to the system board. To install the memorycard:1 Access the system board.2 Unpack the

Page 196

ContentsSafety information...15Learning about the

Page 197

1Plastic pins2Metal pins4 Push the card firmly into place.Notes:• The entire length of the connector on the card must touch and be flush against the s

Page 198

An internal print server allows connection from the printer to the local area network (LAN). An optional port interfacecard expands the ways the print

Page 199

Note: This operation requires a #2 Phillips screwdriver.1 Gently insert the system board into the printer.2 Replace the cover screws, and then turn th

Page 200

1USB port2Ethernet port3Scanner connector4Scanner connector 33

Page 201

Loading paper and specialty mediaThis section explains how to load the 520-, 850-, and 1150-sheet trays, and the multipurpose feeder. It also includes

Page 202

2 Squeeze the width guide tabs together as shown, and move the width guide to the correct position for the papersize being loaded.3 Squeeze the length

Page 203 - Maintaining the printer

Long-edge orientation Short-edge orientation6 Make sure the paper guides are secure against the edges of the paper.7 Align the tray, and insert it.8 I

Page 204 - Ordering supplies

Loading the 867- and 1133-sheet traysAlthough the 867-sheet tray and the 1133-sheet tray are different in appearance, they support the same paper size

Page 205 - Replacing supplies

4 Load the paper stack with the recommended print side faceup.5 Make sure the paper guides are secure against the edges of the paper.6 Insert the tray

Page 206

3Stack height limiter1 Pull the multipurpose feeder tray down.2 Grasp the extension, and gently pull it out until it is fully extended.3 Prepare the p

Page 207 - 5 Remove the waste toner box

Selecting preprinted forms and letterhead...44Using rec

Page 208

4 Load the paper, and then adjust the paper guides so that they lightly touch the edges of the paper stack.• Load letter, A4, and transparencies with

Page 209 - 11 Close Door E6

Configuring Universal paper settingsThe Universal Paper Size is a user-defined setting that lets you print on paper sizes that are not preset in the p

Page 210 - Cleaning the printhead lenses

Changing a Custom Type <x> nameYou can use the Embedded Web Server or MarkVisionTM to define a name other than Custom Type <x> for eachof

Page 211 - 3 Remove the waste toner box

Paper and specialty media guidePaper guidelinesPaper characteristicsThe following paper characteristics affect print quality and reliability. Consider

Page 212

Unacceptable paperThe following paper types are not recommended for use with the printer:• Chemically treated papers used to make copies without carbo

Page 213 - 10 Close Door E6

Lexmark consistently tests its printers with recycled paper (20–100% post-consumer waste) and a variety of testpaper from around the world, using cham

Page 214 - Replacing a photoconductor

Short-edge orientationWithout finisher With finisher installedLoading letterhead in the 867-sheet trayWithout finisher With finisher installedLoading

Page 215

• Use transparencies that are 0.12–0.14 mm (4.8–5.4 mil) in thickness or 161–179 g/m2 in weight. Print qualityand durability depend on the transparenc

Page 216

• Use full label sheets. Partial sheets may cause labels to peel off during printing, resulting in a jam. Partial sheetsalso contaminate the printer a

Page 217 - Replacing a toner cartridge

For information on card stock and labels, see the Card Stock & Label Guide.Paper sizes supported by the printerPaper size Dimensions 520-sheettray

Page 218

Copying multiple pages onto a single sheet...60Creating a

Page 219

Paper size Dimensions 520-sheettrays(standard oroptional)High capacityfeederMultipurposefeederDuplex unit9 Envelope98 x 225 mm(3.9 x 8.9 in.)X X X10 E

Page 220 - Moving the printer

The Finisher standard bin and Bin 1 support 60–220 g/m2 (16–60 lb) paper weights. Bin 2 (booklet-maker) supports60–90 g/m2 (16–24 lb) paper weights pl

Page 221

3Finisher bin 14Finisher bin 2 (booklet-maker)Notes:• The finisher shown above, is the booklet finisher. Bin 2 is available only when the booklet fini

Page 222 - Remove the connector bracket

SizePunch*Offset Single/double staple Double dual stapleStatement X X XTabloid XUniversalEnvelopes (anysize)X X X X* For the Universal paper size, the

Page 223

Size Bi fold Booklet fold Saddle stapleEnvelopes (any size) X X XSEF—The paper is loaded in the short edge orientation. The short edge of the paper en

Page 224 - Shipping the printer

CopyingADF Scanner glassUse the ADF for multiple-page documents.Use the scanner glass for single pages, small items (such aspostcards or photos), tran

Page 225 - Administrative support

Copying using the scanner glass (flatbed)1 Place an original document facedown on the scanner glass in the upper left corner.2 On the home screen, tou

Page 226

3 On the home screen, touch Copy.4 Touch Copy from, and then identify the size of the original document.5 Touch Copy to, and then touch the tray that

Page 227 - Locking the entire printer

Copying a document that contains mixed paper sizesUse the ADF to copy an original document that contains mixed paper sizes. Depending on the paper siz

Page 228 - Using 802.1x authentication

4 From the Sides (Duplex) area, touch the button that looks the way you want your copies duplexed.The first number represents sides of the original do

Page 230

Collating copiesIf you print multiple copies of a document, you can choose to print each copy as a set (collated) or to print the copiesas groups of p

Page 231 - Troubleshooting

Notes:• The Paper Size must be set to Letter, Legal, A4, or B5 JIS.• The Copy Size must be set to 100%.1 Load an original document faceup and short ed

Page 232 - Solving printing problems

9 Load the next document faceup, short-edge first into the ADF or facedown on the scanner glass, and then touchScan the Automatic Document Feeder or S

Page 233

Placing an overlay message on each pageAn overlay message can be placed on each page. The message choices are Urgent, Confidential, Copy, or Draft.To

Page 234 - Unexpected page breaks occur

Copy toThis option opens a screen where you can enter the size and type of paper on which your copies will be printed.• Touch a paper size button to s

Page 235 - Solving copy problems

Paper SaverThis option lets you print two or more sheets of an original document together on the same page. Paper Saver isalso called N-up printing. T

Page 236

• Color—Use this setting to copy the original document in color.• Gray—Use this setting to copy the original document in grayscale.Advanced DuplexThis

Page 237 - Solving scanner problems

E-mailingADF Scanner glassUse the ADF for multiple-page documents.Use the scanner glass for single pages, small items (such aspostcards or photos), tr

Page 238 - Solving fax problems

5 Click Manage E-mail Shortcuts.6 Fill in the fields with the appropriate information.7 Click Submit.Creating an e-mail shortcutCreating an e-mail sho

Page 239

4 Enter the e-mail address or shortcut number.To enter additional recipients, press Next Address, and then enter the address or shortcut number you wa

Page 240

Darkness ...

Page 241 - Solving option problems

6 Touch Color.7 Touch E-mail It.Using profilesCreating an e-mail profile1 Open a Web browser.2 In the address bar, type the IP address of the printer,

Page 242 - Hard disk with adapter

9 Touch Message.10 Type an e-mail message.11 Touch Done.12 Touch E-mail It.Changing the output file type1 Load an original document faceup, short edge

Page 243 - Solving paper feed problems

OrientationThis option tells the printer whether the original document is in portrait or landscape orientation and then changesthe Sides and Binding s

Page 244

• Edge Erase—Eliminates smudges or information around the edges of a document. You can choose to eliminatean equal area around all four sides of the p

Page 245 - Blank pages

FaxingADF Scanner glassUse the ADF for multiple-page documents.Use the scanner glass for single pages, small items (such aspostcards or photos), trans

Page 246 - Gray background

Equipment Benefits• The printer• A telephone• An answering machine• Three telephone cordsReceive both incoming voice messages and faxes.• The printer•

Page 247 - Incorrect margins

If your telecommunications equipment uses a US-style (RJ11) telephone line, follow these steps to connect theequipment:1 Remove the plug from the EXT

Page 248 - Print irregularities

Country/region• Saudi Arabia• United Arab Emirates• Egypt• Bulgaria• Czech Republic• Belgium• Australia• South Africa• Greece• Israel• Hungary• Poland

Page 249 - Print is too light

Country/region• Germany• Austria• SwitzerlandThere is a plug installed in the EXT port of the printer. This plug is necessary for the proper function

Page 250 - Solid color pages

4 If you would like to use the same line for both fax and telephone communication, connect a second telephoneline (not provided) between the telephone

Page 251 - Toner specks

Printing...99Installing printer

Page 252 - FAQ about color printing

3 Remove the protective plug from the EXT port of the printer.4 Connect the other telephone cord to a telephone, and then plug it into the EXT port

Page 253

3 Remove the protective plug from the EXT port of the printer.4 Connect a second telephone cord from the telephone to the answering machine.5 Connec

Page 254

2 Connect a telephone cord into the LINE port of the printer, and then plug it into an active telephone wall jack.3 Remove the protective plug from

Page 255 - Contacting Customer Support

Setting the outgoing fax name and numberTo have the designated fax name and fax number printed on outgoing faxes:1 Open a Web browser.2 In the address

Page 256 - Edition notice

Sending a faxSending a fax using the control panel1 Load an original document faceup, short-edge first into the ADF or facedown on the scanner glass.N

Page 257 - Industry Canada (Canada)

5 Click Fax Shortcut Setup.6 Type a unique name for the shortcut, and then enter the fax number.To create a multiple-number shortcut, enter the fax nu

Page 258

Using the address bookNote: If the address book feature is not enabled, contact your system support person.1 Load an original document faceup, short-e

Page 259 - Noise emission levels

5 Touch Options.6 From the Darkness area, touch to reduce the darkness of the fax, or touch to increase the darkness ofthe fax.7 Touch Fax It.Send

Page 260 - Product disposal

Canceling a fax after the original documents have been scanned to memory1 On the home screen, touch Cancel Jobs.The Cancel Jobs screen appears.2 Touch

Page 261

Advanced OptionsTouching this button opens a screen where you can change Delayed Send, Advanced Imaging, Custom Job,Transmission Log, Scan Preview, Ed

Page 262

Understanding printer menus...124Menus list...

Page 263 - Off mode

5 Click Analog Fax Setup.6 Click Holding Faxes.7 Enter a password in the Print Faxes Password box.8 In the Held Fax Mode box, click one of the followi

Page 264 - Extent of limited warranty

Scanning to an FTP addressADF Scanner glassUse the ADF for multiple-page documents.Use the scanner glass for single pages, small items (such aspostcar

Page 265 - Additional rights

Scanning to an FTP address using a shortcut numberFor information on creating shortcuts, see the section in this chapter on creating shortcuts.1 Load

Page 266 - Numerics

Creating an FTP destination shortcut using the touch screen1 On the home screen, touch FTP.2 Type the address of the FTP site.3 Touch Save as Shortcut

Page 267

Advanced OptionsTouching this button opens a screen where you can change Advanced Imaging, Custom Job, Transmission Log,Scan Preview, Edge Erase, and

Page 268

Scanning to a computer or USB flash memorydeviceADF Scanner glassUse the ADF for multiple-page documents.Use the scanner glass for single pages, small

Page 269

A shortcut number was automatically assigned when you clicked Submit. You can use this shortcut numberwhen you are ready to scan your documents.a Load

Page 270

• JPEG—Each page of the output is saved in a separate one-page file. When multiple pages are scanned, theoutput is a series of one-page files.Compress

Page 271

• Contrast—Touch to increase the contrast, or touch to decrease the contrast.• Shadow Detail—Touch to increase the visible detail in the shadows

Page 272

PrintingThis chapter covers printing, printer reports, and job cancellation. Selection and handling of paper and specialtymedia can affect how reliabl

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