Lexmark 35S5701 User Manual download pdf (Page 265)

Action Yes No

Step 6

a Remove, and then reinstall the printer software. For more

information, see “Installing the printer software” on page 46.

Note: The printer software is available at

http://support.lexmark.com.

b Resend the print job.

Do the jobs print?

The problem is solved. Contact

customer

support.

Print job takes longer than expected

Action Yes No

Step 1

Change the environmental settings of the printer.

a From the printer control panel, navigate to:

Settings > General Settings

b Select Eco‑Mode or Quiet Mode, and then select Off.

Note: Disabling Eco-Mode or Quiet Mode may increase the

consumption of energy or supplies, or both.

Did the job print?

The problem is solved. Go to step 2.

Step 2

Reduce the number and size of fonts, the number and complexity of

images, and the number of pages in the print job, and then resend the job

Did the job print?

The problem is solved. Go to step 3.

Step 3

a Remove held jobs stored in the printer memory.

b Resend the print job.

Did the job print?

The problem is solved. Go to step 4.

Step 4

a Disable the Page Protect feature.

From the printer control panel, navigate to:

Settings > General Settings > Print Recovery > Page Protect > Off

b Resend the print job.

Did the job print?

The problem is solved. Go to step 5.

Troubleshooting 265

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Lexmark 35S5701 User Manual Page 265