Lexmark 5400 User Manual Page 107
- Page / 127
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Check USB connection If you are using a USB cable:
1 Check the USB cable for any obvious damage.
2 Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with the USB symbol
.
3 Firmly plug the square end of the USB cable into the USB port on the back of the printer.
Check print server
setup documentation
See the print server documentation for setup instructions if:
• The lights of the print server are not on.
• The USB cable is not connected to the print server.
• The print server is not connected to a power source.
Software may not be
installed correctly
If none of the previous actions fixes the problem, uninstall the printer software, and reinstall it.
For more information, see “Software may not be installed correctly” on page 96.
Cannot print to the network printer
Check print server
setup documentation
See the print server documentation for setup instructions if:
• The lights of the print server are not on.
• The USB cable is not connected to the print server.
• The print server is not connected to a power source.
Check Ethernet
connection
If you are using a print server:
1 Check the Ethernet cable for any obvious damage.
2 Firmly plug one end of the Ethernet cable into the printer.
3 Firmly plug the other end of the Ethernet cable into the network hub or wall connection.
Check USB connection If you are also using a USB cable:
1 Check the USB cable for any obvious damage.
2 Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with the USB symbol
.
3 Firmly plug the square end of the USB cable into the USB port on the back of the printer.
Contact network
support
Contact your system support person to make sure the printer is connected to a working network
connection.
Check power Make sure the printer is connected to a power source and is turned on. For more information,
see “Power button is not lit” on page 94.
Network name does not appear in the list
Check security keys SSID is not being broadcast. Make sure security keys are correct.
Jams and misfeeds troubleshooting
• “Paper jams” on page 108
• “Paper or specialty media misfeeds” on page 108
• “Printer does not feed paper, envelopes, or specialty media” on page 109
• “Banner paper jams” on page 109
107
- 5400 Series All-In-One 1
- Important Safety Information 2
- Contents 3
- Setting up the printer 12
- Choosing a fax connection 13
- Using an RJ11 adapter 14
- • Germany 16
- • Austria 16
- • Switzerland 16
- Connecting to a telephone 17
- • A telephone 19
- • A computer with a modem 19
- • Three telephone cords 19
- • A telephone wall jack 19
- Using the control panel 23
- Press To 24
- Using the Copy menu 26
- 5 Press 26
- Using the Photo Card menu 29
- Learning about the software 33
- • Copy photos or documents 34
- Using the All-In-One Center 35
- Using the Saved Images tab 36
- Using the Solution Center 37
- Using Print Properties 38
- Using the Save Settings menu 39
- Using the I Want To menu 39
- Using the Options menu 39
- Using the Photo Editor 40
- Using the Toolbar 41
- Using Fast Pics 42
- Using the Fax Setup Utility 42
- Loading paper 43
- Loading various paper types 43
- 2 Open the top cover 48
- Printing 49
- Printing collated copies 50
- Printing transparencies 51
- Printing envelopes 51
- Printing cards 51
- Working with photos 53
- Inserting a flash drive 54
- Printing all photos 57
- Printing photos by date range 57
- Making a copy 62
- Copying photos 62
- Collating copies 63
- 4 Press 64
- Scanning 65
- Scanning text for editing 67
- Scanning images for editing 67
- • Legal-size documents 69
- Sending a fax 70
- Receiving a fax 72
- Printing fax activity reports 74
- Using the Phone Book 75
- Customizing dial settings 76
- Customizing fax settings 78
- Setting up a fax footer 80
- Networking the printer 84
- Assigning an IP address 85
- Finding your MAC address 85
- Network troubleshooting tips 86
- Maintaining the printer 87
- 4 Close the lids 88
- Cleaning the scanner glass 91
- Ordering supplies 91
- Refilling a print cartridge 92
- Recycling Lexmark products 92
- Setup troubleshooting 93
- light is not on, press 94
- Page does not print 95
- Print troubleshooting 96
- Poor text and graphic quality 97
- Copy troubleshooting 98
- Scanner unit does not close 99
- Poor copy quality 99
- Scan troubleshooting 100
- Poor scanned image quality 101
- Cannot scan to an application 101
- Fax troubleshooting 102
- 2 Press 103
- Printer receives a blank fax 105
- Network troubleshooting 106
- 3 Press 108
- to turn off the printer 108
- Memory card troubleshooting 109
- Error messages 110
- button is not lit, press 111
- 1 Press 112
- 6 If the error: 113
- Press 116
- Settings are not saved 117
- Edition notice 118
- Trademarks 118
- Conventions 118
- Noise emission levels 119
- Power consumption 122
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