Lexmark XM3150 User's Guide Page 272
- Page / 346
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Option problems
Cannot detect internal option
Action Yes No
Step 1
Turn off the printer, then wait for about 10 seconds, and then turn on the
printer.
Does the internal option operate correctly?
The problem is solved. Go to step 2.
Step 2
Check if the internal option is properly installed in the controller board.
a Turn off the printer using the power switch, and then unplug the power
cord from the electrical outlet.
b Make sure the internal option is installed in the appropriate connector
in the controller board.
c Connect the power cord to the printer, then to a properly grounded
electrical outlet, and then turn on the printer.
Is the internal option properly installed in the controller board?
Go to step 3. Connect the internal
option to the controller
board.
Step 3
Print a menu settings page, and then check to see if the internal option is
listed in the Installed Features list.
Is the internal option listed in the menu settings page?
Go to step 4. Reinstall the internal
option.
Step 4
a Check if the internal option is selected.
It may be necessary to manually add the internal option in the printer
driver to make it available for print jobs. For more information, see
“Adding available options in the print driver” on page 46.
b Resend the print job.
Does the internal option operate correctly?
The problem is solved. Contact
customer
support.
Troubleshooting 272
- User's Guide 1
- Contents 2
- Contents 4 4
- Safety information 7
- Learning about the printer 9
- Printer configurations 11
- Basic model 12
- Using the Embedded Web Server 13
- Using the ADF 14
- Using the scanner glass 14
- Understanding the home screen 16
- Features 17
- Other touch-screen buttons 18
- For Windows users 20
- For Macintosh users 20
- Customizing the home screen 21
- Setting up Card Copy 23
- Using MyShortcut 23
- Setting up Multi Send 24
- Setting up Scan to Network 24
- Additional printer setup 27
- Installing a memory card 29
- Installing an optional card 31
- 3 Unpack the ISP kit 33
- Additional printer setup 34 34
- Additional printer setup 35 35
- Additional printer setup 36 36
- Additional printer setup 37 37
- 14 Close the shield 39
- Additional printer setup 40 40
- Removing a printer hard disk 42
- Installing hardware options 43
- Networking 48
- Verifying printer setup 52
- Loading trays 53
- One‑sided printing 57
- Two‑sided (duplex) printing 57
- 6 Insert the tray 58
- Linking and unlinking trays 64
- Assigning a custom paper type 65
- Configuring a custom name 65
- Using specialty media 67
- Tips on using labels 68
- Paper guidelines 69
- Moisture content 70
- Grain direction 70
- Fiber content 70
- Storing paper 72
- Supported paper sizes 72
- Printing 77
- Printing from a flash drive 78
- Printing from a mobile device 79
- Printing 80 80
- Making copies 84
- Copying photos 85
- Copying on specialty media 85
- Customizing copy settings 86
- Copying different paper sizes 87
- Reducing or enlarging copies 88
- Adjusting copy quality 89
- Collating copies 89
- Collated Not collated 90
- Creating a custom copy job 91
- Placing information on copies 92
- Canceling a copy job 92
- E-mailing 95
- Creating an e-mail shortcut 96
- E-mailing a document 97
- Customizing e-mail settings 98
- Canceling an e-mail 99
- Page Setup 100
- Scan Preview 101
- Using the advanced options 101
- Setting up the printer to fax 102
- Initial fax setup 103
- Choosing a fax connection 104
- Lexmark adapter plug 40X8519 112
- Part name Part number 112
- Sending a fax 116
- Creating shortcuts 118
- Customizing fax settings 119
- Viewing a fax log 120
- Blocking junk faxes 120
- Canceling an outgoing fax 121
- Holding and forwarding faxes 121
- Understanding the fax options 122
- Faxing 124 124
- Scanning 125
- Scanning to an FTP address 126
- ADF Scanner glass 127
- Setting up Scan to Computer 128
- Scanning to a flash drive 128
- Using the ScanBack Utility 129
- File Name 129
- Save As Shortcut 129
- Original Size 129
- Darkness 130
- Resolution 130
- Menus list 132
- Paper menu 133
- Configure MP menu 136
- Substitute Size menu 137
- Paper Texture menu 137
- Paper Weight menu 138
- Paper Loading menu 140
- Custom Types menu 141
- Custom Names menu 141
- Custom Scan Sizes menu 142
- Universal Setup menu 142
- Reports menu 143
- Network/Ports menu 144
- Network Card menu 146
- TCP/IP menu 146
- IPv6 menu 147
- Wireless menu 148
- AppleTalk menu 149
- Standard USB menu 149
- Parallel [x] menu 151
- Serial [x] menu 153
- SMTP Setup menu 155
- Security menu 156
- Confidential Print menu 159
- Security Audit Log menu 160
- Set Date/Time menu 161
- Settings menu 163
- Copy Settings menu 170
- Fax Settings menu 174
- General Fax Settings 175
- Fax Send Settings 176
- Fax Receive Settings 180
- Fax Log Settings 182
- Speaker Settings 183
- Answer On 183
- E‑mail Settings menu 185
- FTP Settings menu 190
- Scan Settings 194
- Print Settings 198
- OCR Settings menu 199
- Setup menu 200
- Finishing menu 202
- Quality menu 203
- Job Accounting menu 204
- Utilities menu 206
- XPS menu 207
- PDF menu 207
- PostScript menu 207
- PCL Emul menu 208
- HTML menu 210
- Image menu 211
- Help menu 212
- Use both sides of the paper 213
- Avoid paper jams 214
- Adjusting Sleep mode 215
- Using Hibernate mode 215
- Setting Hibernate Timeout 215
- Using Schedule Power Modes 216
- Recycling 217
- Securing the printer 219
- Erasing non‑volatile memory 220
- Maintaining the printer 223
- Cleaning the scanner glass 224
- Ordering supplies 225
- Ordering an imaging unit 226
- Ordering staple cartridges 226
- Ordering a maintenance kit 226
- Storing supplies 227
- Replacing supplies 227
- 6 Close the front door 228
- Replacing the imaging unit 229
- 8 Close the front door 231
- 1 Open the stapler door 231
- Maintaining the printer 232 232
- Moving the printer 233
- Shipping the printer 234
- Managing the printer 235
- Clearing jams 238
- Load paper properly 238
- Use recommended paper 239
- 2 Open the ADF cover 240
- 4 Close the ADF cover 240
- Clearing jams 242 242
- Clearing jams 243 243
- 9 Close the front door 246
- 4 Insert the tray 247
- Paper jam in the finisher bin 249
- 4 Close the narrow door 251
- Staple jam in the finisher 252
- Clearing jams 253 253
- Close the staple access door 254
- Clearing jams 254 254
- Troubleshooting 255
- Check tray [x] connection 256
- Close rear door 256
- Close finisher rear door 256
- Close front door 256
- Defective flash detected [51] 257
- Disk full [62] 257
- The printer is not responding 269
- • The USB symbol on 270
- • The appropriate 270
- Printer display is blank 271
- Cannot detect internal option 272
- Tray problems 273
- Cannot detect memory card 274
- Paper frequently jams 275
- Solving print problems 276
- Print jobs do not print 277
- Troubleshooting 278 278
- Troubleshooting 279 279
- Troubleshooting 280 280
- Incorrect characters print 281
- Tray linking does not work 282
- Large jobs do not collate 282
- Unexpected page breaks occur 283
- Troubleshooting 284 284
- Clipped pages or images 285
- 1 Remove the toner cartridge 286
- 2 Remove the imaging unit 286
- Gray background on prints 287
- Incorrect margins on prints 288
- Paper curl 289
- Print irregularities 290
- Troubleshooting 291 291
- Print is too dark 292
- Print is too light 293
- Skewed print 294
- Troubleshooting 295 295
- Troubleshooting 296 296
- Leading edge 297
- Trailing edge 297
- Toner specks appear on prints 300
- Toner rubs off 301
- Uneven print density 301
- Solving copy problems 302
- Poor copy quality 303
- Troubleshooting 304 304
- Solving fax problems 305
- Caller ID is not shown 306
- Cannot send or receive a fax 306
- Troubleshooting 307 307
- Troubleshooting 308 308
- Troubleshooting 309 309
- Troubleshooting 310 310
- Solving scanner problems 311
- Scan job was not successful 312
- Scanner unit does not close 313
- Poor scanned image quality 314
- Cannot scan from a computer 315
- Troubleshooting 316 316
- Contacting customer support 317
- Product information 318
- Edition notice 318
- GOVERNMENT END USERS 318
- Trademarks 319
- Noise emission levels 319
- Temperature information 320
- India E-Waste notice 320
- Product disposal 320
- Static sensitivity notice 321
- ENERGY STAR 321
- Laser notice 321
- Laser advisory label 321
- Power consumption 322
- Sleep Mode 323
- Hibernate Mode 323
- Off mode 323
- Total energy usage 323
- Lexmark International, Inc 327
- LEX-M03-002 327
- A11-0160001JP 327
- Modular component notice 328
- Industry Canada (Canada) 328
- Limited warranty 331
- Limited warranty service 332
- Extent of limited warranty 332
- Patent acknowledgment 333
- Numerics 335
- XPS menu 207 346
- Index 346 346
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