TEXT IS LIGHT OR DISAPPEARING
From the printer control panel, press the Content button until the light comes on next to Text or Text/Photo.
THE OUTPUT APPEARS WASHED OUT OR OVEREXPOSED
• From the printer control panel, press the Content button until the light comes on next to Text/Photo or Photo.
• From the printer control panel, press the Darkness button and change to a darker setting.
THE PRINT IS SKEWED
Notes:
• If you are loading your original document in the ADF, adjust the ADF paper guides so they touch the edges of
the pages to be scanned.
• Check the paper trays to make sure the guides touch the edges of the loaded paper.
Partial document or photo copies
These are possible solutions. Try one or more of the following:
CHECK THE DOCUMENT PLACEMENT
Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.
CHECK THE PAPER SIZE SETTING
Make sure the Paper Size setting matches the paper loaded in the tray.
Unable to pause print job to make copies
Make sure “Allow priority copies” is set to On in the Copy Settings menu.
Solving scanner problems
Checking an unresponsive scanner
If your scanner is not responding, then make sure:
• The printer is turned on.
• The printer cable is securely attached to the printer and the host computer, print server, option, or other network
device.
• The power cord is plugged into the printer and a properly grounded electrical outlet.
• The electrical outlet is not turned off by any switch or breaker.
• The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.
• Other electrical equipment plugged into the outlet is working.
Troubleshooting 192
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