Lexmark X500N User Manual

X500n, X502nUser's GuideApril 2007 www.lexmark.comLexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., register

Learning about the printerConfigured modelsBasic modelThe following illustrations show the basic printer model.1 Automatic Document Feeder (ADF)2 Pape

4 Wipe only the outside of the printer, making sure to remove any ink residue that has accumulated on the paperexit tray.Warning: Using a damp cloth t

Cleaning the dust-proof glassClean the dust-proof glass if you encounter print quality problems.1 Turn the printer off.2 Pull the front door release l

4 Open the top door.5 Push the latches toward each other to release the photodeveloper cartridge. 102

6 Grasp the handle, and pull the photodeveloper cartridge straight up and out.7 Pull on the tabs to lift the dust-proof glass cover. 103

8 Gently wipe the dust-proof glass using a clean, dry, lint-free cloth.9 Push the dust-proof glass cover down. 104

10 Replace the photodeveloper cartridge.11 Push the latches away from each other to lock the photodeveloper cartridge into place.12 Close the top door

13 Install the toner cartridges one at a time.14 Close the front door.15 Turn the printer on.Ordering suppliesTo order supplies in the U.S., contact L

Part name Part number For printer(s)Yellow High Yield Toner Cartridge C500H2YG C500/X500/X502Black High Yield Toner Cartridge C500H2KG C500/X500/X502C

Follow these guidelines to avoid personal injury or printer damage:• Use at least two people to lift the printer.• Before moving the printer:– Turn it

8 Move the Scanner lock switch to the locked position.9 Close the scanner cover.Removing the printer from the 530-sheet drawer1 Turn the printer off,

11 Rear hinges12 Power switch13 Power supply port14 Ethernet port15 USB port16 EXT port17 LINE port 11

3 Remove the right side cover by starting at the back of the printer and gently pulling each of the four slots off ofits matching tab as you work your

5 Loosen the right thumbscrew, and remove the right bracket.6 Loosen the left thumbscrew, and remove the left bracket.7 Lift the printer off the drawe

Moving the printer to another locationThe printer and options can be safely moved to another location by following these precautions:• Any cart used t

150 cm(8.0 in.)270 cm(28.0 in.)320 cm(8.0 in.)425 cm(10.0 in.)5304.8 mm(12.0 in.) 113

Administrative supportLocking the administrator menusSince many people often use a printer, a support person may choose to lock the Admin Settings men

6 Using the keypad, enter the number of minutes for the printer to wait before it enters Power Saver mode.Available settings range from 1–240 minutes.

Turning on Auto ClearAuto Clear specifies whether the printer automatically returns to the Default Mode setting after the set amount oftime if no oper

TroubleshootingOnline customer supportCustomer support is available on the Lexmark Web site at www.lexmark.comChecking an unresponsive printerIf your

Make sure the correct printer software is installed• Verify that you are using the correct printer software.• If you are using a USB port, make sure y

Solving copy problemsCopier does not respondThese are possible solutions. Try one or more of the following:Are there any error messages on the display

Fully configured modelThe following illustration shows the fully configured printer model. The basic model can be fully configured by addinga 530-shee

Is the scanner glass dirty?Clean the scanner glass with a clean, lint-free cloth dampened with water.Is the copy too light or too dark?Adjust the dens

Solving scan problemsScanner does not respondThese are possible solutions. Try one or more of the following:Are there any error messages on the displa

3 Press or repeatedly until Resolution appears, and then press .4 Press or repeatedly to choose a higher resolution, and then press .5 Press

Check the printer connectionsMake sure the cable connections for the following hardware are secure, if applicable:• Telephone• Handset• Answering mach

Check the country code1 Make sure the printer is on and Ready appears.2 From the control panel, press .3 Press or repeatedly until Admin Settings

Is the toner low?When Toner Low <xxxx> appears or when you experience faded print, you may be able to extend the life of thetoner cartridge(s):1

Make sure the fax transmission speed is not set too highDecrease the incoming fax transmission speed:1 From the control panel, press .2 Press .3 Pre

Reset the printerTurn the printer off. Wait 10 seconds. Turn the printer back on.Solving paper feed problemsPaper frequently jamsThese are possible so

Replace the fuser if the defects occur every:• 95 mm (3.74 in.)• 128 mm (5.04 in.)Color misregistrationABCDEABCDEABCDEABCDEColor has shifted outside o

Make sure there is no paper jammed behind the photodeveloper cartridge:1 Press the button on the right side of the printer to release the scanner unit

Understanding the control panelControl panel item Description1Quick access panel The buttons on the quick access panel provide direct access to pre-pr

Print is too lightThese are possible solutions. Try one or more of the following:Make sure the Color Adjustment settings are not too lightFrom Print P

Is the toner low?When Toner Low <xxxx> appears or when the print becomes faded, follow these steps to extend the life of thetoner cartridge(s):1

Uneven print densityABCDEABCDEABCDEThese are possible solutions. Try one or more of the following:Is a toner cartridge defective?Replace the toner car

Blank pagesThese are possible solutions. Try one or more of the following:Is the toner low?When Toner Low <xxxx> appears or when the print becom

Solid color pagesThese are possible solutions. Try one or more of the following:Is a toner cartridge defective?Replace the toner cartridge.Does the pr

Toner rubs offThese are possible solutions. Try one or more of the following:Check the Media Type settingFrom Print Properties, change the Media Type

Contacting Customer SupportWhen you call Customer Support, describe the problem you are experiencing, the message on the display, and thetroubleshooti

NoticesProduct name:Lexmark X500nProduct name:Lexmark X502nMachine type:7100Model(s):010110Edition noticeApril 2007The following paragraph does not ap

Warning: A Warning identifies something that could damage your product hardware or software.CAUTION: A CAUTION identifies something that could cause y

European Community (EC) directives conformityThis product is in conformity with the protection requirements of EC Council directives 89/336/EEC, 2006/

Control panel item Description8Fax Activate Fax mode.Note: The Fax function is not available on all models.9Image quality Access the copy, scan, and f

Polski Niniejszym Lexmark International, Inc. oświadcza, że niniejszy produkt jest zgodny z zasadniczymi wymogami orazpozostałymi stosownymi postanowi

The Ringer Equivalence Number (REN) is used to determine the number of devices that may be connected to a telephone line. ExcessiveRENs on a telephone

Les compagnies de téléphone constatent que les surtensions électriques, en particulier celles dues à la foudre, entraînent d'importantsdégâts sur

ENERGY STARLaser noticeThe printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for Class I (1) laser products,

By using the configuration menus, the Power Saver Timeout can be modified between 1 minute and 240 minutes. Setting the PowerSaver Timeout to a low va

Extent of limited warrantyLexmark does not warrant uninterrupted or error-free operation of any product or the durability or longevity of prints produ

IndexNumerics530-sheet drawer installing 27530-sheet tray loading 31Symbols<xx> Service Call: <message> 94AADF Cover Open: Close ADFCov

FFail to Connect to Server: ServerConnection Failed 95FAQ about color printing 135fax receive modes 64resolution 69Fax Directory menu 86Fax Setti

Ppaper capacities 46characteristics 39letterhead 40preprinted forms 40selecting 40setting type 37storing 43unacceptable 40Paper Change: Load T

Place Next Page: Then PressSet 97Please Wait 97Printing 97Ready 97Receiving 97RX Comm Error 97Scan Calibration Error 97Scan Lock Error: UnlockS

Control panel item Description15Black Start Start copying or scanning in black and white.16Color Start Start copying or scanning in color.17Select Acc

toner cartridges ordering 106Toner error: Install supported tonercartridge 98Toner Low <xxxx> 98Touch Tone dialing mode 67TR Belt Life: Repl

Getting the printer ready to faxThe following connection methods may not be applicable in all countries or regions.CAUTION: Do not use the fax feature

Note: If you have DSL, do not connect the printer using a splitter because the fax feature may not work correctly.1 Connect the adapter to the telepho

Warning: Do not touch cables or the printer in the area shown while actively sending or receiving a fax.Country/region• Saudi Arabia• United Arab Emir

Country/region• Germany• Austria• SwitzerlandThere is a plug installed in the EXT port of the printer. This plug is necessary for the proper function

Connecting directly to a telephone wall jack in GermanyConnect the printer directly to a telephone wall jack to send and receive faxes without using a

5 If you would like to use the same line for recording messages on your answering machine, connect a secondtelephone line (not provided) between the a

3 Remove the protective plug from the EXT port of the printer.4 Connect the other telephone cord to a telephone, and then plug it into the EXT port

2 Connect one telephone cord into the LINE port of the printer, and then plug it into an active telephone walljack.3 Remove the protective plug from

Connecting to a computer with a modemConnect the printer to a computer with a modem to send faxes from the software program.Note: Setup steps may vary

4 Connect a second telephone cord from the telephone to the computer modem.5 Connect a third telephone cord from the computer modem to the EXT port

3 Press or repeatedly until Date/Time Setup appears, and then press .4 Press or repeatedly until Date Setting appears, and then press .5 Pre

Installing optionsInstalling a 530-sheet drawerThe printer supports one optional drawer which allows an additional 530 sheets of paper to be loaded.CA

Securing the 530-sheet drawer to the printer1 Align one bracket with the hole on the right side of the printer as shown. Press the bracket flat agains

3 Align the other bracket with the hole on the left side of the printer as shown. Press the bracket flat against theprinter, and then tighten the thum

ContentsSafety information...9Learning about the

1Ethernet port2USB symbol3USB port 30

Loading paper and specialty mediaThis section shows how to load the standard tray (250-sheet tray) and the optional 530-sheet tray which is part ofthe

Note: Notice the size indicators on the bottom of the tray on both sizes of the guide. Use these indicators forhelp positioning the guide.This second

This second illustration shows the tabs, the size indicators, and the load line for the optional 530-sheet tray.4 Flex the sheets back and forth to lo

6 Align the tray, and insert it.Converting the standard tray to a legal-size trayThe standard tray (Tray 1), also known as the 250-sheet tray, can be

2 Using a coin or a flat head screwdriver, unlock the tray on each side.3 Fully extend the tray until the locking tabs are in the LGL position.4 Lock

5 Slide the paper guide to the legal position.6 Attach the dust cover.7 Load the paper stack with the recommended print side faceup, and close the dus

8 Align the tray, and insert it.Setting the Paper Type1 Make sure the printer is on and Ready appears.2 From the control panel, press .3 Press or

3 Lower the paper support into place so that it is now at an angle.The paper support is inclined so the paper now remains in a neater stack in the sta

Paper and specialty media guidePaper guidelinesWhen printing on specialty media, use the printer control panel to set the correct Paper Type.Paper cha

Storing paper...43Su

Unacceptable paperThe following paper types are not recommended for use with the printer:• Chemically treated papers used to make copies without carbo

Page orientation is important when printing on letterhead. Use the following table for help when loading letterhead:Paper source Print side Top of pag

– Have postage stamps attached– Have any exposed adhesive when the flap is in the sealed or closed position– Have bent corners– Have rough, cockle, or

• Use labels designed specifically for laser printers, except vinyl labels. Check with the manufacturer or vendorto verify that label adhesives, face

Supported paper sizes, types, and weightsThe following tables provide information on standard and optional paper sources and the types of paper they s

Paper size Dimensions Standard 250-sheetletter-size tray(Tray 1)250-sheetlegal-size tray(Tray 1)Optional 530-sheettray (Tray 2)Com 10 Envelope104.8 x

Supported paper weightsPaper type Standard 250-sheetletter-size tray (Tray 1)250-sheet legal-size tray(Tray 1)Optional 530-sheet tray(Tray 2)Plain (xe

Paper type Standard 250-sheetletter-size tray (Tray 1)Optional 250-sheetlegal-size tray (Tray 1)Optional 530-sheet tray(Tray 2)Labels80 80XTransparenc

PrintingThis chapter covers printing, printer reports, and job cancelation. Selection and handling of paper and specialtymedia can affect how reliably

Printing the demo pagePrint the demo page to isolate print quality problems.1 Make sure the printer is on and Ready appears.2 From the control panel,

Changing the Document Size setting ...59Adjustin

3 Click the trash icon.Canceling a print job from Mac OS X1 Choose Applications  Utilities, and then double-click Print Center or Printer Setup Utili

CopyingAutomatic Document Feeder (ADF) Scanner glassUse the Automatic Document Feeder (ADF) formultiple-page A4-, letter-, or legal-size documents.Use

Selecting a paper size for copiesIf you have more than one tray installed, you can load two different sizes of paper. This will allow you to select up

Copying multiple pages onto a single sheetIn order to save paper, you can copy either two or four consecutive pages of a multiple-page document onto a

3 Press or repeatedly until Density appears, and then press .4 Press or repeatedly to adjust the density, and then press .5 Press to retur

ScanningAutomatic Document Feeder (ADF) Scanner glassUse the Automatic Document Feeder (ADF) formultiple-page A4-, letter-, or legal-size documents.Us

Scanning documents directly to other applicationsYou can scan documents directly to applications that are TWAIN and WIA compliant. For more informatio

6 Click Preview. Wait for the image to appear on the screen.Note: If you are using the ADF, the Preview function is not supported. If you are using th

Scanning clear images from magazines or newspapersUse the Moire Reduction feature to help remove wavy patterns from images scanned from magazines orne

Setting up the scan directory1 Open a Web browser.2 In the address bar, type the IP address of the printer, and then press Enter.If the Java applet sc

Paper jam in the ADF...77Understa

4 Press or repeatedly until the resolution you want appears, and then press .5 Press to return to the Ready state.Note: Scan resolution can also

FaxingNotes:• The Fax function is not available on all models.• Color faxing is not supported. Press to start a black and white fax job.Automatic Do

Sending a fax using the scanner glass1 Make sure the printer is on and is connected to a working phone line.2 Place the first page facedown on the sca

Sending a fax while listening to a call (On Hook Dial)The manual dialing feature lets you dial a fax number while listening to the call through a spea

Receiving a faxUnderstanding the fax receive modesFax receive mode DescriptionFax Only The printer automatically answers every call as a fax. Use this

Receiving a fax from an extension telephoneIf you answer a fax call on an extension telephone or an external telephone connected to the EXT port of

8 Use the keypad to type the name, and then press .9 Press to return to the Ready state.Note: You can edit or replace an existing Quick Dial name o

Understanding the dialing optionsDialing option DescriptionManual dialing Manually type the fax number using the keypad.Quick dialing Press the Quick

To set the volume for any of the above settings:1 From the control panel, press .2 Press or repeatedly until Machine Settings appears, and then p

7 Press or repeatedly until the PBX access number (1–999) you want appears, and then press .8 Press to return to the Ready state.Customizing fa

Using the Embedded Web Server...116Troubleshooting...

Setting up real time fax transmissionWhen you are sending a fax, the printer ordinarily scans the documents into the memory before sending them. Assoo

Clearing jamsAvoiding jamsThe following hints can help you avoid jams:• Use only recommended paper or specialty media.For more information, see the Ca

Jam message Area name1ADF JamOpen ADF Cover and Clear JamADF door2Paper Jam COpen Rear Cover and Clear JamRear door (top)3Paper Jam BOpen Rear Cover a

Clearing Tray 1 jamsIf the paper did not feed from Tray 1 correctly, the jam is in the tray. Paper Jam A1: Remove Tray1 and ClearJam appears. Tray 1 c

• Jams behind the tray area—Locate the jam on the bottom surface of the tray housing. You may have toreach far under the printer to locate the jam, as

Clearing Tray 2 jamsIf the paper did not feed from Tray 2 correctly, the jam is in the tray. Paper Jam A2: Remove Tray2 and ClearJam appears.1 Pull Tr

3 Insert the tray.Clearing jams behind the rear doorIf the paper is jammed behind the rear door, Paper Jam <x> appears. The affected area is ind

1Pressure release levers4 Grasp each side of the jammed paper.Paper Jam B Paper Jam CPull paper to the rear of the printer and then out. Pull paper up

Warning: Do not pull the jammed paper out until you lift the tension release lever that raises the pick roller assembly.Warning: Do not pull the jamme

3 Firmly grasp the paper, and gently pull it out.4 Lower the tension release lever back into place until it locks. 79

Transparency print quality is poor ...131Gray

5 Close the ADF cover.6 Press . 80

Understanding printer menusMenus listA number of menus are available to make it easy for you to change printer settings:Copy Settings Machine Settings

Menu item DescriptionSortOffOnStacks the pages of a print job in sequence when printingmultiple copiesNotes:• Off is the factory default setting. No p

Scan Settings menuMenu item DescriptionDocument SizeLGL 8.5X14LTR 8.5X11STMT 5.5X8.5EXEC 7.25X10.5A4 210X297B5 182X257A5 210X148CustomInchWidth 5.5-&g

Menu item DescriptionLimitation of size of mail1MB2MB3MB4MB5MBNo LimitSets the size limitation for scanned documentsNote: 1MB is the factory default s

Menu item DescriptionRX SettingsRX ModeFax OnlyManualFAX/TADAuto ReductionOffOnRing Count Delayxx timesF/T Ring Timexx secSets the incoming fax transm

Menu item DescriptionComm SettingsECM TXOffOnECM RXOffOnDial Tone DetectDetectionNo DetectionTX Speed33.6 kbps14.4 kbps9.6 kbps7.2 kbps4.8 kbps2.4 kbp

Menu item DescriptionSpeed Dial Entry01= to 50=Fax # EntryFax Name EntrySets a name and fax number for each Speed Dial number. Upto 50 names and numbe

Menu item DescriptionJob TimeoutUSBOffOnxxx secLANOffOnxxx secSets the amount of time in seconds the printer waits to receivean end-of-job message bef

Menu item DescriptionSupplies InfoTonerBlack LifeMagenta LifeYellow LifeCyan LifeCartridge TypeBlackInit. 1000 PagesStd. 2500 PagesHigh 5000 PagesMage

Safety informationConnect the power supply cord to a properly grounded electrical outlet that is near the product and easily accessible.Use only a 26

Network Settings menuMenu item DescriptionEthernetMACLINK StatusLINK SettingAuto100M Full Duplex100M Half Duplex10M Full Duplex10M Half DuplexLets you

Menu item DescriptionSpeed Dial ListNo SortSort by NamePrints the Speed Dial listNotes:• No Sort prints the Speed Dial list in numerical order.• Sort

Menu item DescriptionPBX Access DigitxxxSpecifies an outside line dispatch numberNotes:• 9 is the factory default setting.• Any number from 1–999 can

Menu item DescriptionSetting DefaultClear Menu SettingsNot ExecuteExecuteClear Network SettingsNot ExecuteExecuteClear Fax DirectoryNot ExecuteExecute

Understanding printer messagesList of status and error messages<x> Toner Empty: Replace Toner <x>The specified toner cartridge is empty. R

Cover Open: Close OPC CoverThe door (OPC Cover) under the scanner unit is open. Close the OPC door to clear the message.Cover Open: Close Rear CoverCl

Missing: Install Fuser UnitThe fuser unit is missing. Install the fuser unit.Missing: Install OPC BeltThe photodeveloper cartridge is missing or not i

Place Next Page: Then Press SetPlace the next page to be scanned on the scanner glass, and then press .Please WaitWait for the message to clear.Print

Set Correct PaperNot all paper sizes are supported for faxing. An unsupported paper size is loaded in the tray. Load a supported papersize.SleepThe pr

Maintaining the printerPeriodically, certain tasks are required to maintain optimum print quality.Storing suppliesChoose a cool, clean storage area fo