Lexmark 4059-XXX User Manual

4059-XXXOptraTMSLexmark and Optra are trademarks ofLexmark International, Inc., registeredin the United States and/or othercountries.• Table of Conten

xi 4059 Service Manual4059-XXXLaser NoticeThe printer is certified in the U.S. to conform to the requirements ofDHHS 21 CFR Subchapter J for Class I (

2-73 4059 Service Manual4059-XXXMain Drive Service CheckService Tip: Excessive gear or main drive assembly noise is usuallycaused by a defective motor

Diagnostic Information 2-744059-XXXOperator Panel Service CheckOperator Panel Buttons Service CheckNote:Before continuing with this service check do t

2-75 4059 Service Manual4059-XXXOperator Panel Display Service CheckSERVICE TIP: The printer has detected a problem with the engineboard, operator pan

Diagnostic Information 2-764059-XXXOptions Service CheckService Tip: When you have a problem with any of the optionsinstalled in the options slots on

2-77 4059 Service Manual4059-XXXHard Disk OptionService Tip: The Optra S printers support one hard disk option.Check to make sure only one hard disk o

Diagnostic Information 2-784059-XXXOutput Bin Sensor Standard Tray Service CheckService Tip: If the output bin standard tray fills up and the bin full

2-79 4059 Service Manual4059-XXXOutput Expander Service CheckThere are two levels of the 500 Sheet Output Expander Option.• Level 1 is equipped with a

Diagnostic Information 2-804059-XXXFRU Action1 Output Expander Option Make sure the output expanderoption is the only option that is notrecognized by

2-81 4059 Service Manual4059-XXX202 Paper Jam Open Rear Door Message displays. A sheet ofpaper is jammed prior to the pass through sensor flag.202 Pap

Diagnostic Information 2-824059-XXX3 Stepper Motor Level 1 Check the stepper motor connectorto ensure it is correctly installed at J4ontheoutputexpand

Notices and Safety Information xii4059-XXXLes produits laser de Classe I sont considérés comme des produitsnon dangereux. Cette imprimante est équipée

2-83 4059 Service Manual4059-XXX4 Output Expander ControlBoard Level 1Check the voltages at connector J4.Go to “Output Expander ControlBoard - Level 1

Diagnostic Information 2-844059-XXXRemove Paper - Output Bin X is displayed, POST Incomplete,Unable to clear the message.271 Paper Jam - Check Bin X.

2-85 4059 Service Manual4059-XXX990 Service - BIN XFRU Action1D.C.MotorMechanical LinkageAssembly (Level 2)Check the DC motor cableconnector to be sur

Diagnostic Information 2-864059-XXXNo indication that Bin X is Full OR No indication that Bin X is NearFullNote: The NF or Near Full sensor will only

2-87 4059 Service Manual4059-XXXAutocompensator fails to feed paper. Failures occur randomlythroughout the stack of paper.Paper feed failures occur on

Diagnostic Information 2-884059-XXXDouble Feeding PaperNote: If double feeding paper occurs mostly from the bottom of thestack, check for missing or d

2-89 4059 Service Manual4059-XXXParallel Port Service CheckRun the “Parallel Wrap Test” on page 3-11.Note: The Parallel Wrap Test is designed to check

Diagnostic Information 2-904059-XXX2 Error Code 934Mirror Motor Lost LockError Code 935Mirror Motor unable toreach operating speedThese error codes in

2-91 4059 Service Manual4059-XXXPrint Quality Service CheckService Tip: Before troubleshooting any print quality problems do thefollowing:• Install an

Diagnostic Information 2-924059-XXXPrint Quality - All Black PageService Tip: An all black page is generally caused by a problem inthe high voltage sy

xiii 4059 Service Manual4059-XXXla Clase I durante su uso normal, el mantenimiento realizado por elusuario o cualquier otra situación de servicio técn

2-93 4059 Service Manual4059-XXX2 High Voltage Contact Check the PC drum contact on theright side frame for damage, PCdrum contactwear or contaminatio

Diagnostic Information 2-944059-XXXPrint Quality - Random MarksService Tip: The primary cause of random marks is due to loosematerial moving around in

2-95 4059 Service Manual4059-XXXPrint Quality - Evenly spaced horizontal lines or marksFRU Action1 Lines spaced 3.19 mm(.126 inch) apartThiscanbecause

Diagnostic Information 2-964059-XXXPrint Quality - BackgroundService Tip: Some background problems can be caused by roughpapers or non-Lexmark toner c

2-97 4059 Service Manual4059-XXXFRU Action1 Erase Lamp/LensAssemblyCheck the erase lamp lens for anysigns of toner, paper dust or othertypes of contam

Diagnostic Information 2-984059-XXX5EngineBoardHVPSConnectorCheck the following voltages at J10on the engine board. Measure thevoltages from J10 to pr

2-99 4059 Service Manual4059-XXXPrint Quality - BandingService Tip: Banding is difficult to detect except on a page with auniform gray or a large amou

Diagnostic Information 2-1004059-XXXPrint Quality - Residual ImageService Tip: Install a new print cartridge if available before doing thisservice che

2-101 4059 Service Manual4059-XXXPrint Quality - Light PrintFRU Action1 Erase Lamp Assembly Checktheeraselamp lens assemblyfor any signs of paper dust

Diagnostic Information 2-1024059-XXXPrint Quality - Toner on backside of printed pageService Tip: This is generally caused by loose toner in the machi

Notices and Safety Information xiv4059-XXXLasermeddelelsePrinteren er godkendt som et Klasse I-laserprodukt, ioverenstemmelse med kravene i IEC 825.Kl

2-103 4059 Service Manual4059-XXXService Tip: An intermittent “32-Unsupported Cartridge” User ErrorMessage can be caused by poor contact between the s

Diagnostic Information 2-1044059-XXXSerial Port Service CheckRun the “Serial Wrap Test” on page 3-12.Note: The Serial Wrap Test is designed to check t

2-105 4059 Service Manual4059-XXXTransfer Roll Service CheckService Tip: The transfer roll is 17.0 mm (.669 inch) diameter. Anyprint quality problems

Diagnostic Information 2-1064059-XXX2 Left Transfer Arm Assembly Check the left transfer roll armassembly to make sure it is fastenedand locked in the

3-1 4059 Service Manual4059-XXX3. Diagnostic AidsThis chapter explains the tests and procedures to identify printerfailures and verify repairs have co

Diagnostic Aids 3-24059-XXXDevice TestsQuick Disk TestThis test performs a non-destructive read/write on one block pertrack on the disk. The test read

3-3 4059 Service Manual4059-XXX– “xxxx Bad Blocks/yyyyyy Usable” message displays if fewerthan 2000 bad blocks are detected. xxxx indicates thenumber

Diagnostic Aids 3-44059-XXX3. Turn the printer On and release the buttons once “PerformingSelf Test” displays.– Once the printer is idle, the emulatio

3-5 4059 Service Manual4059-XXX1/100 inch. A positive offset moves the text down the page andwidens the top margin while a negative offset moves the t

Diagnostic Aids 3-64059-XXXThe following appears on the printer display:DUPLEX MOTOR AABB CC DD EE FFTo pass the test the following results must displ

xv 4059 Service Manual4059-XXXLaserprodukter i Klass I anses ej hälsovådliga. Skrivaren har eninbyggd laser av Klass IIIb (3b) som består av en lasere

3-7 4059 Service Manual4059-XXXDuplex Feed 1 TestThis test feeds a blank sheet of paper to the duplex paper stopposition 1.To run the Duplex Feed 1 Te

Diagnostic Aids 3-84059-XXXError LogViewing the Error LogThe error log is helpful to the servicer by providing a history ofprinter errors. The error l

3-9 4059 Service Manual4059-XXXHardware TestsThe following Hardware Tests can be selected from this menu:LCD TestButton TestDRAM Memory TestROM Memory

Diagnostic Aids 3-104059-XXXDRAM Memory TestThe purpose of this test is to check the validity of DRAM, bothstandard and optional. The test writes patt

3-11 4059 Service Manual4059-XXXEach time the test finishes, the screen updates with the result. If thetest passes, the Pass Count increases by 1, how

Diagnostic Aids 3-124059-XXXDMA Interrupt ErrorDMA Memory ErrorDMA Background ErrorClear Init Rise ErrorFalse Init Rise ErrorAutofeed Rising Interrupt

3-13 4059 Service Manual4059-XXXEach time the test finishes, the screen updates with the result. If thetest passes, the Pass Count increases by 1, how

Diagnostic Aids 3-144059-XXXInput Tray TestsInput Tray Feed TestThis test lets the servicer observe the paper path as media isfeeding through the prin

3-15 4059 Service Manual4059-XXXThe multipurpose tray and the envelope feeder do not have a paperlow sensor. The multipurpose tray does not have a pas

Diagnostic Aids 3-164059-XXXOutput Bin Sensor TestThis test is used to verify if the output bin sensors are workingcorrectly.To run the Output Bin Sen

Notices and Safety Information xvi4059-XXXJapanese Laser NoticeChinese Laser Notice

3-17 4059 Service Manual4059-XXXOutput Expander with Dual Sensor:The following is displayed:Output Bin XP=OP F=OP NF=CLP = Pass Thru SensorF = BIN FUL

Diagnostic Aids 3-184059-XXXPrint RegistrationThe print registration range is as follows:Bottom Margin: -20 to +20Top Margin: -25 to +25Left Margin: -

3-19 4059 Service Manual4059-XXXPrinter SetupSetting the Page CountThis lets the servicer change the page count from the diagnosticmenu. This is used

Diagnostic Aids 3-204059-XXXMaintenance Page Count (2420/2450/2455/3455)This counter is reset by the servicer after a “80 ScheduledMaintenance” messag

3-21 4059 Service Manual4059-XXXID" message displays on Line 2 before the ID redisplays. Youhave to reenter the Configuration ID until a valid ID

Diagnostic Aids 3-224059-XXXPrint ContrastThe print contrast setting controls the developer voltage offset.The print contrast can be adjusted as follo

3-23 4059 Service Manual4059-XXXThe contents of the Print Test Page varies depending on the mediainstalled in the selected input source.Note: The Prin

Diagnostic Aids 3-244059-XXXThe following is printed on page 1.• Diagnostic EP Setup:– fuser temperature, warm up time, transfer, print contrast andch

3-25 4059 Service Manual4059-XXXAutocompensator OperationThe autocompensator is a paper pick device that generates its ownnormal force. This force gen

Diagnostic Aids 3-264059-XXXPoor gear efficiency can cause the arm to generate higher normalforces. If the pick assembly is noisy, replacement may be

xvii 4059 Service Manual4059-XXXKorean Laser NoticeSafety Information•This product is designed, tested and approved to meet strictglobal safety standa

3-27 4059 Service Manual4059-XXXDuplex OptionThe duplexoption interface is a six pin autoconnectorthat provides a+24 V dc, +24 V dc return, serial int

Diagnostic Aids 3-284059-XXXthe hot roll increases. The thermistor resistance changes fromapproximately 150K ohms to approximately 260K ohms as thetem

3-29 4059 Service Manual4059-XXXPaper Feed JamsPaper Jams - Base PrinterError Message 200 - Paper Jam - Remove CartridgeThis message indicates that pa

Diagnostic Aids 3-304059-XXXError Message 250 - Paper Jam - Check MP FeederThe paper is jammed in the multipurpose feeder and has notreached the base

4-1 4059 Service Manual4059-XXX4. Repair InformationWARNING: Read the following before handling electronic parts.Handling ESD-Sensitive PartsMany elec

Repair Information 4-24059-XXXAdjustment ProceduresDuplex Motor Drive BeltsDo the duplex motor belt and drive belt adjustment whenever youremove or re

4-3 4059 Service Manual4059-XXXFuser Solenoid AdjustmentPerform the fuser solenoid adjustment whenever you replace thefuser solenoid. Adjust the fuser

Repair Information 4-44059-XXXPrinthead Assembly AdjustmentDo the printhead assembly adjustment whenever you remove orreplace the printhead assembly o

4-5 4059 Service Manual4059-XXXPaper Alignment Assembly AdjustmentDo the alignment assembly adjustment whenever you replace thealignment assembly. Alw

Repair Information 4-64059-XXXb. Print a copy of the Quick Test Page and check the marginadjustments printed on the test page. These settings shouldbe

Notices and Safety Information xviii4059-XXXsécurité de certains éléments ne sont pas toujours évidentes.Lexmark ne peut être tenu responsable de l&ap

4-7 4059 Service Manual4059-XXXScrew Identification TableThe following table contains screw types, locations, and quantitiesnecessary to service the p

Repair Information 4-84059-XXXM3.5x8 mmThread Cuttingspring mounting 1controller board mounting(front)2integrated tray ITCboardmounting 2left side cov

4-9 4059 Service Manual4059-XXXM3x6 mmTap ti teouter shield mounting 6inner redrive deflector mounting 2interconnect board tocenter panmounting 2engin

Repair Information 4-104059-XXXM3x8 mmTaptiteLVPS mounting 2auto compensatorhanger bracketmounting 1M3x12 mmTaptiteHVPS board mounting 1M3x28 mmTaptit

4-11 4059 Service Manual4059-XXXM3.5x10 mmPlastite ThreadFormingright side cover mounting 3left side cover mounting 3left side frame to pan attach 1M3

Repair Information 4-124059-XXXRemoval ProceduresCAUTION: Remove power from the printer before you connect ordisconnect any cable or electronic board

4-13 4059 Service Manual4059-XXXLeft Cover1. Remove the left door.2. Remove the five mounting screws (A).

Repair Information 4-144059-XXX3. Raise the upper front cover.4. Remove the three mounting screws (B), the print cartridge andremove the left cover.

4-15 4059 Service Manual4059-XXXRight Cover1. Raise the upper front cover.2. Release the cover latch (A) and remove the right covermounting screw (B).

Repair Information 4-164059-XXX3. Remove the redrive assembly.4. Remove the right side cover mounting screws (B) and (C).5. Remove the right side cove

xix 4059 Service Manual4059-XXXFachpersonal sollte entsprechende Vorsichtsmaßnahmentreffen.Pautas de Seguridad•Este producto se ha diseñado, verificad

4-17 4059 Service Manual4059-XXXUpper Front Cover1. Raise the upper front cover.2. Remove the five upper front cover mounting screws (A) andremove the

Repair Information 4-184059-XXXLaser Assembly Cover1. Remove the left door.2. Remove the left cover.3. Remove the right cover.4. Remove the rear paper

4-19 4059 Service Manual4059-XXXController Board1. Remove the inner EMC shield.2. Remove the controller board mounting screws (A).3. Remove the two co

Repair Information 4-204059-XXXDeveloper Drive Assembly1. Remove the inner EMC shield.2. Remove the three developer drive assembly mounting screws(A).

4-21 4059 Service Manual4059-XXXDuplex Board1. Lift the base printer from the duplex assembly.2. Remove the four duplex board cover mounting screws.3.

Repair Information 4-224059-XXXDuplex Motor1. Remove the duplex front cover door.2. Gently disconnect the cables from the duplex board. Usecaution to

4-23 4059 Service Manual4059-XXXEngine Board1. Remove the inner EMC shield.2. Disconnect all cables from the engine board.3. Remove the four engine bo

Repair Information 4-244059-XXXFansAuxiliary Fan (Models 2420/2450/2455/3455)1. Remove the right cover.2. Remove the inner EMC shield.3. Remove the fu

4-25 4059 Service Manual4059-XXXMain Fan1. Remove the top rear cover.2. Remove the inner EMC shield.3. Note the routing of the main fan cable (A) and

Repair Information 4-264059-XXXCaution: Be sure the fuser assembly has cooled before workingon any of the fuser FRUs.Note: You must replace cable ties

Notices and Safety Information xx4059-XXXInformació de Seguretat•Aquest producte està dissenyat, comprovat i aprovat per tald'acomplir les estric

4-27 4059 Service Manual4059-XXXFuser Board1. Remove the fuser assembly.2. Disconnect the cables (A) from the fuser board.3. Remove the fuser board mo

Repair Information 4-284059-XXXFuser Cover1. Remove the fuser assembly.2. Note the thermistor cable routing and disconnect the cable fromthe fuser boa

4-29 4059 Service Manual4059-XXXFuser Detack Fingers1. Remove the fuser assembly.2. Remove the fuser cover assembly.3. Remove the fuser detack housing

Repair Information 4-304059-XXXFuser Transfer Plate1. Remove the upper paper deflector.2. Remove the fuser transfer roll.3. Remove the inner paper def

4-31 4059 Service Manual4059-XXXFuser Envelope Conditioner SolenoidThe fuser solenoid is in all the models except 1250 and 1255.1. Remove the fuser as

Repair Information 4-324059-XXXFuser Exit Roll Assembly1. Remove the fuser assembly.2. Press the exit shaft bushing retaining tabs and slide the left

4-33 4059 Service Manual4059-XXXFuser Lamp1. Remove the fuser assembly.2. Caution: Hold the left lamp bracket and carefully remove thetwo mounting scr

Repair Information 4-344059-XXXHigh Voltage Power Supply1. Remove the inner paper deflector.2. Removethe toner sensor cable from theretainer (A) on th

4-35 4059 Service Manual4059-XXXInner EMC Shield1. Remove the left door.2. Remove outer EMC shield.3. Remove all option boards from the connector boar

Repair Information 4-364059-XXXInner Paper Deflector Assembly1. Remove the paper tray.2. Remove the upper deflector assembly.3. Place the printer on i

FirstEdition: September 2002The following paragraph does not apply to any country where suchprovisions are inconsistent with local law: LEXMARK INTERN

xxi 4059 Service Manual4059-XXXChinese Safety InformationKorean Safety InformationOzone InformationThis product does not produce measurable amounts of

4-37 4059 Service Manual4059-XXXIntegrated Tray Compensator Assembly1. Remove the paper tray.2. Remove the left door.3. Remove the inner EMC shield.4.

Repair Information 4-384059-XXXIntegrated Tray Compensator Pick Roll Assembly1. Remove the paper tray.2. Place the printer on its side.3. Locate the c

4-39 4059 Service Manual4059-XXXInterconnect Board Assembly1. Remove the inner EMC shield.2. Remove the engine board and shield.3. Remove the LVPS.4.

Repair Information 4-404059-XXX6. Place the printer on its back and remove the two mountingscrews (A).7. Remove the interconnect board assembly.

4-41 4059 Service Manual4059-XXXLeft Side Frame1. Remove the main drive assembly.2. Remove the left side frame mounting screws (A).

Repair Information 4-424059-XXX3. Place the printer on its back and remove the four left side framemounting screws (A).4. Remove the left side frame.

4-43 4059 Service Manual4059-XXXLow Voltage Power Supply1. Remove the right cover.2. Remove the two LVPS mounting screws (A) from the rear of thebotto

Repair Information 4-444059-XXXMain Drive Assembly1. Remove the inner EMC shield.2. Remove the developer drive assembly.3. Remove the transfer shaft (

4-45 4059 Service Manual4059-XXXMain Drive Motor1. Remove the main drive assembly.2. Remove the three main drive motor mounting screws (A).3. Remove t

Repair Information 4-464059-XXXMultipurpose Tray/Lower Deflector Assembly1. Open the multipurpose tray to a position that let the left andright tray h

Preface xxii4059-XXXPrefaceThis manual is divided into the following chapters:• “General Information” contains a general description of theprinter, op

4-47 4059 Service Manual4059-XXX2. Remove the upper deflector.3. Remove the paper out sensor. (1250, 1620,1650 and 2420)4. Remove the screws (A) mount

Repair Information 4-484059-XXXOperator Panel1. Remove the upper front cover.2. Gently press the three operator panel lens cover retaining tabs(A) and

4-49 4059 Service Manual4059-XXXOperator Panel Cable/Cover Open Switch AssemblyNote: Pay careful attention to the cable routing through the printerbef

Repair Information 4-504059-XXXOptional 250/500 Paper Tray AssemblyNote: Remove the printer and other paper feed options to accessthe failing optional

4-51 4059 Service Manual4059-XXXOuter EMC Shield1. Remove the left door.2. Loosen the six outer EMC shield mounting screws (A) andremove the shield.

Repair Information 4-524059-XXXPaper Alignment Assembly1. Remove the upper paper deflector assembly.2. Remove the inner paper deflector assembly.3. Re

4-53 4059 Service Manual4059-XXX6. Locate the paper alignment assembly reference adjustmentscrew (B) through the left frame and remove the screw.7. Re

Repair Information 4-544059-XXXPaper Size Sensing Board1. Disconnect the paper size sensing board cable from the board.2. Remove the two paper size se

4-55 4059 Service Manual4059-XXXPrinthead1. Remove the laser assembly cover.2. Disconnect the printhead cables (A) from the printheadassembly.3. Remov

Repair Information 4-564059-XXXRedrive Assembly1. Open the redrive door assembly, remove the restraint strapmounting screw and remove the door assembl

1-1 4059 Service Manual4059-XXX1. General InformationThe Optra™ S Laser Printers are letter quality page printersdesigned to attach to IBM-compatible

4-57 4059 Service Manual4059-XXXRight Side Frame1. Remove the right side cover.2. Remove the LVPS.3. Remove the multipurpose tray assembly.4. Remove t

Repair Information 4-584059-XXXSmart Cartridge Contacts1. Remove the upper front cover.2. Release tab (A) and remove the contact cover.3. Remove the c

4-59 4059 Service Manual4059-XXXToner Sensor1. Remove the right side cover.2. Remove the toner sensor mounting screw (A). Disconnect thetoner sensor c

Repair Information 4-604059-XXXTransfer Roll Assembly1. Open the upper front cover and remove the print cartridge.2. Pivot the transfer roll assembly

4-61 4059 Service Manual4059-XXXUpper Front Cover Hinge Assembly1. Remove the upper front cover.2. Remove the laser assembly cover.3. Remove the C-cli

Repair Information 4-624059-XXXUpper Front Cover Interlock Switch Assembly1. Remove the upper front cover.2. Remove the operator panel.3. Remove the i

5-1 4059 Service Manual4059-XXX5. Connector LocationsLow Voltage Power SupplyConnector Pin No. SignalCN3 InterconnectBoard1+5Vdc2+5Vdc3Ground4Ground5G

Connector Locations 5-24059-XXX

5-3 4059 Service Manual4059-XXXHigh Voltage Power SupplyConnector Pin No. SignalCN1 Engine Board 1 Developer PWM2 +24 V dc Return3 Charge PWM4+24VdcIN

Connector Locations 5-44059-XXXEngine BoardConnector Pin No. SignalJ1 Main Fan 1 Fan Stall2 Ground3FanOnJ2 Fuser Board 1 Exit Sns*2ThumpB3+5Vdc4ThumpA

General Information 1-24059-XXXOptra S Models1620 (4059-162)1625 (4059-165)1650 (4059-160)1855 (4059-185)1855 (4059-C01)

5-5 4059 Service Manual4059-XXXJ5 Printhead 1 LENA*2 Ground3LAOJ*4 Ground5 LASERPWM6+5Vdc7 Ground8Video*9 Ground10 GroundJ6 Output Level Sensor 1 Grou

Connector Locations 5-64059-XXXJ10 Erase/TonerSensor/Input Sensor1ATServo2ServoOutT3TXENABLE4Transfer5+24Vdc6Charge7 Ground8 Developer9 Ground10 In Sn

5-7 4059 Service Manual4059-XXXJ12 BLDC Motor 1 +24 V dc2 +24 V dc Return3 +24 V dc Return4Motor35Motor46Dir7Motor18+5Vdc9Motor210 Ground11 Motor0J13

Connector Locations 5-84059-XXXJ15 Integrated PaperTray1+5Vdc2PSIZE23 Ground4PSIZE15+24Vdc6 Ground7POUT8+5Vdc9 Paper Low10 +5 V dcJ16 Staging Motor x

5-9 4059 Service Manual4059-XXXLevel 1 Engine Board

Connector Locations 5-104059-XXXLevel 2 Engine Board

5-11 4059 Service Manual4059-XXXFuser BoardLevel 1Connector Pin No. SignalJ1 Engine Board 1 NarMedia2 ThermGnd3HRTherm4 Ground5 ThumpA6+5Vdc7 ThumpB8E

Connector Locations 5-124059-XXXLevel 2Connector Pin No. SignalJ1 Engine Board 1 NarMedia2ThermGnd3HRTherm4 Ground5ThumpA6+5Vdc7ThumpB8ExitSns*J2 Ther

5-13 4059 Service Manual4059-XXX

Connector Locations 5-144059-XXXInterconnect BoardConnector Pin No. SignalJ1 Fuser Solenoid(Model1620/1625/1650/1855/2420/2450/2455)1+42Vdc2 GroundJ2

1-3 4059 Service Manual4059-XXXOptra S Models2420 (4059-242)2450 (4059-240)2455 (4059-245)3455 (4059-345)

5-15 4059 Service Manual4059-XXXModels 1250 and 1255J5 AutoconnectBTM/FNT1+24Vdc2GroundJ6 Engine Board 1 N/AJ7 Controller Board 1 N/AJ8 ID-1 1 N/A2N/A

Connector Locations 5-164059-XXXModels 1620, 1625, 1650, 1855, 2420, 2450, 2455 and 3455• Models 1650, 1855, and 2420 do not have connector J13.• Mode

5-17 4059 Service Manual4059-XXXEnvelope Option BoardConnector Pin No. SignalJ1 1 N/A2Ground3Tx(EOC)4Ground5Rx(EOC)6 +24 V dc Return7+24VdcJ2 1 Ground

Connector Locations 5-184059-XXX

5-19 4059 Service Manual4059-XXXDuplex Option BoardNote: Duplex connectors J10 and J11 are interchangeable. Noproblem results if the connectors are sw

Connector Locations 5-204059-XXXLevel 1 Duplex Option BoardJ9 Autoconnect,Option Below1 Ground2 PrtxDout3 Ground4PrtRxdJ10 Autoconnect,Option Below1+2

5-21 4059 Service Manual4059-XXXLevel 2 Duplex Option BoardAutoconnect - TopConnector Pin No. SignalTop Autoconnect 1 0 V dc2+5Vdc30Vdc40Vdc50Vdc6+5Vd

Connector Locations 5-224059-XXXOutput Expander Control Board - Level 1 Stepper MotorConnector Pin No. SignalJ1A Autoconnect 1 +24 V dc2 Ground3+5VdcJ

5-23 4059 Service Manual4059-XXXJ5 Bin Full SensorSingle Sensor1 Ground2N/C3+5Vdc4N/C5RVsnsrConnector Pin No. Signal

Connector Locations 5-244059-XXXOutput Expander Control Board - Level 2 DC MotorConnector Pin No. SignalJ1A Autoconnect 1 +24 V dc2 Ground3+5VdcJ1B 1

General Information 1-44059-XXXOptionsThe following options are available. Some options are not availablein every country. Contact your point of purch

5-25 4059 Service Manual4059-XXXJ4 DC Motor 1 mtrout12mtrout23 Ground4 Ground5tach+6+5VdcJ5 Bin Full/Near FullDual Sensor1 Ground2 Ground3binful4binfu

Preventive Maintenance 6-14059-XXX6. Preventive MaintenanceThis chapter describes procedures for printer preventive mainte-nance. Following these reco

6-2 4059 Service Manual4059-XXXScheduled Maintenance (2420/2450/2455/3455)The operator panel displays the message “80 ScheduledMaintenance” at each 25

Parts Catalog 7-14059-XXX7. Parts CatalogHow To Use This Parts Catalog•SIMILAR ASSEMBLIES: If two assemblies contain a majority ofidentical parts, the

7-2 4059 Service Manual4059-XXXAssembly 1: Covers

Parts Catalog 7-34059-XXXAsm-IndexPartNumberUnits Description1-1 99A0553 1 Support, Paper1-2 99A0463 1 Spacer, Front 2450/2455/34551-2 99A0464 1 Space

7-4 4059 Service Manual4059-XXXAssembly 1: Covers (continued)

Parts Catalog 7-54059-XXXAsm-IndexPartNumberUnits Description1-12 99A0001 1 Operator Panel Assembly1-13 99A0009 1 Cover, Left Side1250/1255/1620/1650/

7-6 4059 Service Manual4059-XXXAssembly 2: Frame

Parts Catalog 7-74059-XXXAsm-IndexPartNumberUnits Description2-1 99A0425 1 Support, Cross Brace2-2 99A0463 1 Spacer, Front 2450/2455/34552-2 99A0464 1

1-5 4059 Service Manual4059-XXXMaintenance ApproachThe diagnostic information in this manual leads you to the correctfield replaceable unit (FRU) or p

7-8 4059 Service Manual4059-XXXAssembly 2: Frame (continued)

Parts Catalog 7-94059-XXXAsm-IndexPartNumberUnits Description2-21 99A0056 1 Deflector, Upper PF2-22 99A0055 1 Deflector, Inner2-23 99A0042 1 Frame, EP

7-10 4059 Service Manual4059-XXXAssembly 3: Printhead

Parts Catalog 7-114059-XXXAsm-IndexPartNumberUnits Description3-1 99A0065 1 Printhead Assembly,1620/1625/1650/1250/12553-1 99A0398 1 Printhead Assembl

7-12 4059 Service Manual4059-XXXAssembly 4: Paper Feed (Autocompensator)

Parts Catalog 7-134059-XXXAsm-IndexPartNumberUnits Description4-1 99A0060 1 Sensor, Paper Out Internal Tray4-2 99A0067 1 Pick Arm Assembly (250)4-3 99

7-14 4059 Service Manual4059-XXXAssembly 5: Paper Feed - Multipurpose Unit

Parts Catalog 7-15Asm-IndexPart NumberUnits Description5-1 99A0075 1 Screw, Socket Set M4X5 mm1250/1255/1650/1620/2420/1855/16255-2 99A0071 1 Arm Asse

7-16 4059 Service Manual4059-XXXAssembly 6: Paper Feed - Alignment

Parts Catalog 7-174059-XXXAsm-IndexPartNumberUnits Description6-1 99A0089 1 Alignment Assembly Paper Feed6-2 99A0492 1 Screw, Paper Reference Adjustme

General Information 1-64059-XXXAcronymsCSU Customer SetupDRAM Dynamic Random Access MemoryEDO Enhanced Data OutEP Electrophotographic ProcessEPROM Era

7-18 4059 Service Manual4059-XXXAssembly 7: Paper Feed - Output

Parts Catalog 7-194059-XXXAsm-IndexPartNumberUnits Description7-1 99A0090 1 Deflector Assembly, Inner 500 2450/24557-1 99A0091 1 Deflector Assembly, I

7-20 4059 Service Manual4059-XXXAssembly 8: Integrated Paper Tray - 250 Sheet

Parts Catalog 7-214059-XXXAsm-IndexPartNumberUnits Description8-1 99A0115 1 Tray, Integrated 250 Sheet8-1 99A0504 1 Tray, Integrated 250 Sheet 1855-C0

7-22 4059 Service Manual4059-XXXAssembly 9: Main Drive

Parts Catalog 7-234059-XXXAsm-IndexPartNumberUnits Description9-1 99A0129 1 Gearbox, w/Motor 2420/2450/24559-1 99A0130 1 Gearbox, w/Motor1620/1650/125

7-24 4059 Service Manual4059-XXXAssembly 10: Developer Drive

Parts Catalog 7-254059-XXXAsm-IndexPartNumberUnits Description10-1 99A0135 1 Developer Drive Assembly10-2 99A0136 1 Shaft, Developer Drive10-3 99A0564

7-26 4059 Service Manual4059-XXXAssembly 11: Fuser

Parts Catalog 7-274059-XXXAsm-IndexPartNumberUnits Description11-1 99A0473 1 Fuser Assembly w/100V 750W Lamp2420/2450/245511-1 99A0474 1 Fuser Assembl

2-1 4059 Service Manual4059-XXX2. Diagnostic InformationStartCAUTION: Remove power from the printer before you connect ordisconnect any cable or elect

7-28 4059 Service Manual4059-XXXAssembly 11: Fuser (continued)

Parts Catalog 7-294059-XXXAsm-IndexPartNumberUnits Description11-9 99A0158 1 Backup Roll, CBM 30 mm 2420/2450/345511-9 99A0160 1 Backup Roll, CBM 22 m

7-30 4059 Service Manual4059-XXXAssembly 11: Fuser (continued)

Parts Catalog 7-314059-XXXAsm-IndexPartNumberUnits Description11-29 99A0297 1 Link, Solenoid1620/1650/2420/2450/1855/1625/2455/345511-30 99A0169 1 Sen

7-32 4059 Service Manual4059-XXXAssembly 12: Transfer

Parts Catalog 7-334059-XXXAsm-IndexPartNumberUnits Description12-1 99A0179 1 Transfer Roll Assembly12-1 99A0498 1 Transfer Roll Assembly 1855-C01 PRC1

7-34 4059 Service Manual4059-XXXAssembly 13: Charging

Parts Catalog 7-35Asm-IndexPart NumberUnits Description13-1 99A0512 1 Link Assembly, Charge Left Kit13-2 99A0513 1 Link Assembly, Charge Right Kit13-3

7-36 4059 Service Manual4059-XXXAssembly 14: Electronics

Parts Catalog 7-374059-XXXAsm-IndexPartNumberUnits Description14-1 99A0900 1 Engine Board Assembly with laser cable1250/125514-1 99A0901 1 Engine Boar

Diagnostic Information 2-24059-XXXService Error CodesService Error Codes are generally non-recoverable except in an intermittent condition when you ca

7-38 4059 Service Manual4059-XXXAssembly 14: Electronics (continued)

Parts Catalog 7-394059-XXXAsm-IndexPartNumberUnits Description14-5 1 Screw, HVPS Mounting PP 99A026314-6 1 Screw, Engine Bd Mounting Top PP 99A026314-

7-40 4059 Service Manual4059-XXXAssembly 14: Electronics (continued)

Parts Catalog 7-414059-XXXAsm-IndexPartNumberUnits Description14-15 99A0236 1 Cover, INA BlankNS 99A0408 1 Cover, INA Flat (Blank)14-16 6 Screw, INA C

7-42 4059 Service Manual4059-XXXAssembly 14: Electronics (continued)

Parts Catalog 7-434059-XXXAsm-IndexPartNumberUnits Description14-22 99A0138 1 Sensor, Standard Bin Level14-23 99A0030 1 Fan, Main14-23 99A0803 1 Fan,

7-44 4059 Service Manual4059-XXXAssembly 14: Electronics (continued)

Parts Catalog 7-454059-XXXAsm-IndexPartNumberUnits Description14-30 99A0049 1 Fan, Auxiliary 2450/2455/345514-31 99A0466 1 Sensor, Toner Cartridge Lev

7-46 4059 Service Manual4059-XXXAssembly 14: Electronics (continued)

Parts Catalog 7-474059-XXXAsm-IndexPartNumberUnits Description14-35 99A0065 1 Printhead Assembly,1620/1625/1650/1250/125514-35 99A0398 1 Printhead Ass

Contents iii4059-XXXContentsNotices and Safety Information...ixLaserNotices... ixSafetyInforma

2-3 4059 Service Manual4059-XXX910 DC PickMotor DC PickMotor StallError Codes 910,911,912,913 and 914 are indicationsthat a Tray 1 paper feed problem

7-48 4059 Service Manual4059-XXXAssembly 15: 250 Sheet Tray

Parts Catalog 7-494059-XXXAsm-IndexPartNumberUnits Description15-1 99A0287 1 Pick Arm Assembly15-2 3 Screw, Auto Comp Mounting PP 99A026315-3 99A0070

7-50 4059 Service Manual4059-XXXAssembly 15: 250 Sheet Tray (continued)

Parts Catalog 7-514059-XXXAsm-IndexPartNumberUnits Description15-27 99A0115 1 Tray Assembly, 250 Sheet Option15-27 99A0504 1 Tray Assembly, 250 Sheet

7-52 4059 Service Manual4059-XXXAssembly 16: 500 Sheet Tray

Parts Catalog 7-534059-XXXAsm-IndexPartNumberUnits Description16-1 99A0350 1 Sensor, Paper Low16-2 3 Screw, Auto Comp Mounting PP 99A026316-3 99A0405

7-54 4059 Service Manual4059-XXXAssembly 16: 500 Sheet Tray (continued)

Parts Catalog 7-554059-XXXAsm-IndexPartNumberUnits Description16-31 99A0286 1 Spring, Backup Roller16-32 99A0278 1 Bellcrank, Roller Release16-33 99A0

7-56 4059 Service Manual4059-XXXAssembly 17: 500/500 Dual Tray

Parts Catalog 7-574059-XXXAsm-IndexPartNumberUnits Description17-1 99A0350 1 Sensor, Paper Low17-2 3 Screw, Auto Comp Mounting PP 99A026317-3 99A0405

Diagnostic Information 2-44059-XXX929 Toner Sensor The toner sensor is not operating properly, the developerdrive assembly is not operating properly o

7-58 4059 Service Manual4059-XXXAssembly 17: 500/500 Dual Tray (continued)

Parts Catalog 7-594059-XXXAsm-IndexPartNumberUnits Description17-31 99A0275 1 Spring, Power Takeoff17-32 99A0280 1 Bearing, Drive Shaft Low17-33 99A04

7-60 4059 Service Manual4059-XXXAssembly 18: Duplex

Parts Catalog 7-614059-XXXAsm-IndexPartNumberUnits Description18-1 99A0344 1 Cover, System Board18-2 99A0322 1 Main Frame Assembly18-3 99A0324 1 Idler

7-62 4059 Service Manual4059-XXXAssembly 18: Duplex (continued)

Parts Catalog 7-634059-XXXAsm-IndexPartNumberUnits Description18-20 1 Screw, Tray Open Switch MountingPP 99A41318-21 99A0341 1 Sensor, Exit - Optical1

7-64 4059 Service Manual4059-XXXAssembly 18: Duplex (continued)

Parts Catalog 7-654059-XXXAsm-IndexPartNumberUnits Description18-41 99A0305 1 Top Cover Assembly, Movable18-42 99A0303 1 Top Cover Assembly, FixedNS 1

7-66 4059 Service Manual4059-XXXAssembly 19: Output Expander

Parts Catalog 7-674059-XXXAsm-IndexPartNumberUnits Description19-1 99A0107 1 Diverter, UpperAlso order 99A010419-2 99A0104 1 Spring, Upper Diverter19-

2-5 4059 Service Manual4059-XXX939 Controller -EngineCommunicationsErrorThe controller board and the engine board cannotcommunicate with one another.

7-68 4059 Service Manual4059-XXXAssembly 19: Output Expander (continued)

Parts Catalog 7-694059-XXXAsm-IndexPartNumberUnits Description19-21 99A0062 1 Level Sensor Bracket Level 1 1650/2420/245019-21 99A0409 1 Level Sensor

7-70 4059 Service Manual4059-XXXAssembly 20: Envelope Feeder

Parts Catalog 7-714059-XXXAsm-IndexPartNumberUnits Description20-1 99A0389 1 Paper Weight Assembly20-2 99A0391 1 Guide, Edge20-3 99A0379 1 Cover, Top2

7-72 4059 Service Manual4059-XXXAssembly 20: Envelope Feeder (continued)

Parts Catalog 7-734059-XXXAsm-IndexPartNumberUnits Description20-11 1 Gear Kit, PP 99A02711 o Gear, Feed1 o Gear, Master Cam1 o Gear, Drive Roll Shaft

7-74 4059 Service Manual4059-XXXAssembly 21: High Capacity Feeder

Parts Catalog 7-754059-XXXAsm-IndexPartNumberUnits Description21-1 99A0660 1 Frame, Printer Support Frame 221-2 3 Screw, Printer Support 2 Frame Mount

7-76 4059 Service Manual4059-XXXAssembly 21: High Capacity Feeder (continued)

Parts Catalog 7-774059-XXXAsm-IndexPartNumberUnits Description21-24 1 Nut, Door Switch Spring MountingPP 99A067621-25 4 Washer, Card Assembly Mounting

Diagnostic Information 2-64059-XXX956ConfigurationIDIndicates a problem with the Configuration ID. This erroroccurs because the engine received a conf

7-78 4059 Service Manual4059-XXXAssembly 21: High Capacity Feeder (continued)

Parts Catalog 7-794059-XXXAsm-IndexPartNumberUnits Description21-50 2 Washer, Power Supply Board PP 99A067721-51 99A0667 1 Power Supply Board21-52 99A

7-80 4059 Service Manual4059-XXXAssembly 21: High Capacity Feeder (continued)

Parts Catalog 7-814059-XXXAsm-IndexPartNumberUnits Description21-62 99A0281 1 Cable, 250 Auto Connect21-63 99A0279 1 Bearing, Drive Shaft21-64 99A0273

7-82 4059 Service Manual4059-XXXAssembly 21: High Capacity Feeder (continued)

Parts Catalog 7-834059-XXXAsm-IndexPartNumberUnits Description21-81 3 Screw, Auto Comp Assembly MountingPP 99A026321-82 99A0674 1 Arm Assembly, Pick 2

7-84 4059 Service Manual4059-XXXAssembly 22: Kiosk - Vertical Paper Adapter

Parts Catalog 7-854059-XXXAsm-IndexPartNumberUnits Description22-1 99A0231 1 Bail, Support22-2 99A0112 1 Mounting, Frame Assembly22-3 99A0197 1 Shaft,

7-86 4059 Service Manual4059-XXXAssembly 23: Kiosk - Horizontal Paper Adapter

Parts Catalog 7-874059-XXXAsm-IndexPartNumberUnits Description23-1 99A0231 1 Bail, Support23-2 99A0112 1 Mounting, Frame Assembly23-3 99A0197 1 Shaft,

2-7 4059 Service Manual4059-XXXSub Error Codes For 9XX and 2XX Error CodesThe sub error codes are helpful troubleshooting a paper pathproblem, especia

7-88 4059 Service Manual4059-XXXAssembly 24: OptionsAsm-IndexPartNumberUnits Description24 1328589 1 2MB DRAM SIMM24 99A0517 1 4MB DRAM SIMM24 99A0518

Parts Catalog 7-894059-XXXAssembly 24: Options (continued)Asm-IndexPartNumberUnits Description24 99A0911 1 Tray Assembly, 250 Special Media24 99A0910

7-90 4059 Service Manual4059-XXXAssembly 25: MiscellaneousAsm-IndexPartNumberUnits Description25 99A0263 1 Parts Packet, Screws25 99A0585 1 Parts Pack

Parts Catalog 7-914059-XXXAssembly 25:Miscellaneous (continued)Asm-IndexPartNumberUnits Description25 99A0208 1 Parts Packet, Pulley - Kiosk25 99A0234

Index I-14059-XXXIndexAAcronyms 1-6Adjustment Procedures 4-2Duplex Motor Drive Belts 4-2Fuser Solenoid 4-3Gap Adjustment 4-3Paper Alignment Assembly 4

Index I-24059-XXXError CodesService Error Codes2-2User Error Messages 2-16Error Log 3-8ESD-Sensitive Parts 4-1FFlash Test 3-3Fuser Board 5-11GGap Adju

I-3 4059 Service Manual4059-XXXRRemoval Procedures 4-12RemovalsCenter Pan Assembly4-18Controller Board 4-19Covers 4-12Developer Drive Assembly 4-20Dup

Index I-44059-XXXOptions 2-76Output Bin Sensor 2-78Output Expander 2-79Paper Feed 2-86Parallel Port 2-89Print Quality 2-91Printhead 2-89Serial Port 2-

Diagnostic Information 2-84059-XXXBase Printer Sub Error CodesEach status byte has a different level of troubleshooting value foreach area of the prin

2-9 4059 Service Manual4059-XXX84 xx 0D Paper Tray 4 pass thru sensor is not activated and neverdeactivated. A sheet of paper may still be over the se

Diagnostic Information 2-104059-XXXEnvelope Feeder Sub Error CodesStatus byte 1 contains the most valuable information to help isolate afeed problem w

2-11 4059 Service Manual4059-XXX04 The leading edge of the sheet of paper never arrived at the exitsensor.Note: This error is the most common due to t

Diagnostic Information 2-124059-XXXUser Status MessagesUser Status Message Status ActionReady The printer is ready toreceive and processdata.Press Men

iv 4059 Service Manual4059-XXXSmartCartridgeServiceCheck... 2-102SerialPortServiceCheck... 2-104TonerSensorService

2-13 4059 Service Manual4059-XXXPrinting Menu Settings Theprinterisprocessingor printing a list ofcurrent settings menusbecause Print MenuSettings is

Diagnostic Information 2-144059-XXXRestoring FactoryDefaultsThe printer is restoringfactory defaults.No button actions arepossible while thismessage i

2-15 4059 Service Manual4059-XXXProgramming Disk(Do Not Power Off)The disk is beingprogrammed, whichmeans fonts or macrosarebeingwrittentodisk.No butt

Diagnostic Information 2-164059-XXXUser Error MessagesUser Error Message Explanation200 Paper JamRemove CartridgePaper is jammed at the printer Input

2-17 4059 Service Manual4059-XXX31 Defective PrintCartridgeError code 31 is displayed when the top frontcover is closed and a defective print cartridg

Diagnostic Information 2-184059-XXX36 Resolution Reduced The resolution of the page has been reducedfrom 600 dpi to 300 dpi in order to prevent aMemor

2-19 4059 Service Manual4059-XXX56 Standard SerialDisabledThis error is displayed when data is sent to theprinter across the standard serial port, but

Diagnostic Information 2-204059-XXXUser Line 2 MessagesIf none of the conditions exist that are listed in the following table,line 2 is blank. If any

2-21 4059 Service Manual4059-XXX.User Message ExplanationToner Low If the toner cartridge is low, then “Toner Low”displays. The Toner Low condition cl

Diagnostic Information 2-224059-XXXUser Line 2 Link MessagesIf the printer is locked on a particular link, the link indication displays.If the printer

Contents v4059-XXXPrintTests... 3-22PrintQualityTestPages... 3-23PrintingMenuSettingsPage..

2-23 4059 Service Manual4059-XXXThe messages in the following table can occur in two ways. Thespecified device could have been removed from the printe

Diagnostic Information 2-244059-XXXPower-On Self Test (POST)When you turn the printer On, it performs a Power-On Self Test.Check for correct POST func

2-25 4059 Service Manual4059-XXXSymptom TablesSymptom Table - Base PrinterSymptom ActionAuxiliary Fan (2420/2450/2455/3455) fails to run or is noisy.G

Diagnostic Information 2-264059-XXXSymptom Table - High Capacity Feeder Option (2000 Sheet)Print quality - Background Go to “Print Quality - Backgroun

2-27 4059 Service Manual4059-XXXSymptom Table: Paper Tray OptionsSymptom Table - DuplexSymptom Table - Envelope Feeder OptionSymptom ActionPaper feed

Diagnostic Information 2-284059-XXXSymptom Table - Output ExpanderService ChecksNote: Anytime the engine board is replaced, the Configuration IDmust b

2-29 4059 Service Manual4059-XXXCharge Roll Service CheckService Tip: Close and evenly spaced repetitive marks 47.19 mm(1.86 inch) apart or spots on t

Diagnostic Information 2-304059-XXX3 Right Side Charge Roll Link Check the right side charge roll linkassembly for correct assemblyoperation. If incor

2-31 4059 Service Manual4059-XXXCover Open Switch/Cable Service CheckFRU Action1 Toner Cartridge Check the toner cartridge to makesure it is correctly

Diagnostic Information 2-324059-XXXDead Machine Service CheckNote: Remove any paper handling options before servicing theprinter for a dead machine co

vi 4059 Service Manual4059-XXXInner EMC Shield... 4-35Inner Paper Deflector Assembly ... 4-36Integrated Tr

2-33 4059 Service Manual4059-XXX5 +5 V dc at the engine boardTest Po in tCheck for +5 V dc at the +5 V dc testpoint on the engine board. If correct,re

Diagnostic Information 2-344059-XXX9 Engine Board Turn the printer off and disconnectall the cables from the engine board.Check for +5 V dc at the eng

2-35 4059 Service Manual4059-XXXDuplex Option Service CheckThe printer does not recognize the Duplex Option is attached. Theprinter does not recognize

Diagnostic Information 2-364059-XXXPOST fails, 230 Paper Jam, Check Duplex message displays.FRU Action1 Duplex D.C. Servo DriveMotorCheck the D.C. ser

2-37 4059 Service Manual4059-XXX230 Paper Jam - Check Duplex message displays. The page is notduplexed and only exits half way out of the redrive.FRU

Diagnostic Information 2-384059-XXXPOST fails with Close Duplex Rear Door displayed when DuplexRear Door is closed.POST fails with Insert Duplex Front

2-39 4059 Service Manual4059-XXXEnvelope Feeder Option Service CheckService Tip: Check the envelope feeder paper path for any debris,pieces of envelop

Diagnostic Information 2-404059-XXX3 Autoconnect on theEnvelope OptionCheck the connector for any signs ofdamage to the connector orcontacts.If youfin

2-41 4059 Service Manual4059-XXXOperator panel displays 260 Paper Jam immediately whenenvelope feed is requested - POST incomplete.FRU Action1 Pass th

Diagnostic Information 2-424059-XXXOperator panel displays 260 Paper Jam after attempted feed butbefore envelopes are put in the hopper OR the operato

Contents vii4059-XXXParts Catalog... 7-1HowToUseThisPartsCatalog ... 7-1Assembly1:Covers...

2-43 4059 Service Manual4059-XXX990 Service Error, Envelopes fail to feed from the hopper.260 Paper Jam displays, unable to clear and envelopes fail t

Diagnostic Information 2-444059-XXX260 Paper Jam displays, unable to clear and envelopes fail to feedfrom the hopper. Kick rolls ARE rotating.Check th

2-45 4059 Service Manual4059-XXX260 Paper Jam displays, envelope stops in feeder paper path.Envelope Feeder multifeeds or may not display a 260 Paper

Diagnostic Information 2-464059-XXXErase Lamp Service CheckError code 928 may be displayed when the printer detects that theerase lamp assembly, cable

2-47 4059 Service Manual4059-XXXFan Service CheckAuxiliary Fan Service CheckThe auxiliary fan is in models 2420, 2450, 2455 and 3455.Fan does not run

Diagnostic Information 2-484059-XXXFuser Service CheckCold Fuser Service CheckError codes 920, 921, and 922 may display for a cold fuser failure. A920

2-49 4059 Service Manual4059-XXX2 Fuser Lamp Remove the controller board. Runthe Diagnostic Print Test andobserve the lamp through the leftside frame.

Diagnostic Information 2-504059-XXXHot Fuser Service CheckError codes 923 and 924 may display for a hot fuser failure.CAUTION: The fuser may be hot, u

2-51 4059 Service Manual4059-XXXFuser Envelope Conditioner Solenoid Service CheckThe fuser solenoid is in models 3455, 2455, 2450, 2420, 1855,1650, 16

Diagnostic Information 2-524059-XXXConfiguration 1A level 1 fuser board and level 1 engine board are installed inconfiguration 1.Note: Check the fuser

ix 4059 Service Manual4059-XXXNotices and Safety InformationLaser NoticesThe following laser notice labels may be affixed to this printer asshown:Lase

2-53 4059 Service Manual4059-XXX3LVPSInterconnect BoardIf the +42 V dc test point does notmeasure approximately +42 V dc,check the continuity of the c

Diagnostic Information 2-544059-XXXConfiguration 2A level I fuser board and level II engine board are installed inconfiguration 2.Note: Check the fuse

2-55 4059 Service Manual4059-XXX4 LVPS Interconnect BoardEnvelope Conditioner CableCheck the +42 V dc test point on thefuser control board. If the vol

Diagnostic Information 2-564059-XXXConfiguration 3A level II fuser board and level II engine board without the solenoidcable is installed in configura

2-57 4059 Service Manual4059-XXXInput Sensor Service CheckService Tip: Run the base sensor test. Check the input sensor forproper operation. The displ

Diagnostic Information 2-584059-XXXInput Tray(s) Option Service Check250 Sheet, 500 Sheet and 500/500 Sheet Input Tray OptionService Tip: Try all the

2-59 4059 Service Manual4059-XXX24X Paper Jam message displays, Paper jammed over the PassThru Sensor. (The printer displays the value of X for the pa

Diagnostic Information 2-604059-XXXTray X Low message displays when Tray X is full or has adequatepaper in the tray.Tray X Empty message displays when

2-61 4059 Service Manual4059-XXXPrinter does not recognize Tray X is installed.Paper from Tray X does not reach the Pass Thru Sensor.Service Tip: Chec

Diagnostic Information 2-624059-XXXThe base printer does not recognize that the high capacity inputtray is installed.FRU Action1 High Capacity FeederA

Notices and Safety Information x4059-XXXClass 1 Laser Statement LabelAPPAREIL À LASER DE CLASSE 1CLASS 1 LASER PRODUCTLASER KLASSE 1LUOKAN 1 LASERLAIT

2-63 4059 Service Manual4059-XXX5 High Capacity FeederOption Control BoardCheck the voltage on J8-1 (green).The voltage measures +24 V dc. Ifincorrect

Diagnostic Information 2-644059-XXX24X Paper Jam message displays, Paper jammed over the PassThru Sensor. (X=The printer displays the value of X for t

2-65 4059 Service Manual4059-XXXTray X Paper Low Message displays when Tray X is full or hasadequate Paper in the tray.Tray X empty message displays w

Diagnostic Information 2-664059-XXXThe elevator tray fails to stop at the correct position and continuesto drive into the bottom frame.The elevator tr

2-67 4059 Service Manual4059-XXXPaper from the high capacity feeder input tray does not reach thepass thru sensor.Service Tip: Check to be sure the pa

Diagnostic Information 2-684059-XXXThe elevator tray does not move up or down. The printerrecognizes that the option is installed.FRU Action1 Stepper

2-69 4059 Service Manual4059-XXXThe elevator moves in one direction only.FRU Action1 Stepper MotorHigh Capacity FeederOption Control BoardCheck the vo

Diagnostic Information 2-704059-XXXPaper size switch not selecting paper size that is selected.24X Paper Jam Check Tray X Message displays when Tray X

2-71 4059 Service Manual4059-XXXTray X Empty message displays. Tray does not respond to loadingpaper. No response from the front door switch.Tray X Pa

Diagnostic Information 2-724059-XXXExcessive Noise or VibrationFRU Action1 Motor Plate Assembly Be sure the motor plate assemblyscrewsaretight.Besuret