Lexmark 1200 Series User Manual download pdf (Page 14)

Troubleshooting

This section helps you solve problems you may have with the All-In-One.

Additional troubleshooting information is available in the Lexmark Solution

Center. For help accessing the Lexmark Solution Center, see page 8.

Troubleshooting checklist

Before you try to solve the problem, check the following:

Setup troubleshooting

Power light does not come on

1 Check the power cord connections.

2 Press Power on the control panel.

Alignment page does not print

1 Make sure you remove the sticker and transparent tape from both print

cartridges. For help installing print cartridges, refer to the setup

documentation.

2 Make sure the black print cartridge is secure in the right carrier and the color

cartridge is secure in the left carrier.

Is the power cord firmly attached to the All-In-One and a known

working electrical outlet?

Are both the computer and All-In-One turned on?

Is the USB cable securely attached to the computer and the All-

In-One?

Did you remove the sticker and transparent tape from both print

cartridges? For help, refer to the setup documentation.

Is the black print cartridge secure in the right carrier and the color

cartridge secure in the left carrier?

Is the paper loaded correctly? Make sure you do not force the

paper into the printer.

Did you install the printer software correctly? For help, refer to the

setup documentation.

Is the Lexmark 1200 Series set as the default printer? To check,

click Start Settings Printers. If the Lexmark 1200 Series is

not set as the default printer, you need to remove and then

reinstall the software. For help, see page 16.

Problem: Go to page:

Power light does not come on 14

Alignment page does not print 14

When I insert the All-In-One software CD, nothing

happens

All-In-One is not communicating with the computer 15

Installation appears incomplete 15

All-In-One prints slowly 15

Print is too dark or smudged 15

Vertical lines are jagged or edges are not smooth 15

White lines appear in graphics or solid black areas 15

All-In-One has a paper jam 16

Scanning was not successful 16

Scanning or using a scanned image with a software

program takes a long time or freezes the computer

Edge of the copy does not print 16

Copy button on the control panel does not work 16

Fax function does not work 16

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Lexmark 1200 Series User Manual Page 14

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