Lexmark C500n User's Guide

www.lexmark.comC500n (5023-xxx)User’s GuideMarch 2006Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc.,registered

Installing a 530-sheet drawer8Installing and removing optionsInstalling a 530-sheet drawerOnce you have selected a location and positioned an optional

Installing a 530-sheet drawer9Installing and removing optionsSecuring the drawer to the printer1 Align one bracket with the hole on the right side of

Installing a 530-sheet drawer10Installing and removing options3 Align the other bracket with the hole on the left side of the printer as shown. Press

Removing options11Installing and removing optionsRemoving optionsIf the printer location needs to change or the printer and media handling options nee

Removing options12Installing and removing options4 Starting at the back of the printer with the left side cover, gently pull each of the four slots of

Removing options13Installing and removing options5 Loosen the right thumbscrew and remove the right bracket.6 Loosen the left thumbscrew and remove th

Removing options14Installing and removing options7 Lift the printer off of the optional drawer and set the printer aside.CAUTION: The printer weighs 2

Printing153PrintingThis chapter covers tips for printing, how to print certain lists of information from your printer, and how to cancel a job.Tips fo

Canceling a print job16PrintingCanceling a job from the printer operator panelIf the job you want to cancel is printing:1 Press to take the printer

Printing the status page17Printing4 Press Delete.Printing the status pageThe status page shows parts life and printing information. You can use this p

2Edition: March 2006 (5023-xxx)The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK IN

Media specifications184Media specificationsMedia is paper, card stock, transparencies, labels, and envelopes. The last four are sometimes referred to

Media guidelines19Media specificationsWeightThe printer can automatically feed paper weights from 60 to 176 g/m2 (16 to 47 lb bond) grain long. Paper

Storing paper20Media specificationsUnacceptable paperThe following papers are not recommended for use with the printer:• Chemically treated papers use

Storing paper21Media specifications• Store paper in an environment where the temperature is approximately 21°C (70°F) and the relative humidity is 40%

Storing paper22Media specificationsPrinting on letterheadCheck with the manufacturer or vendor to determine whether the preprinted letterhead you have

Storing paper23Media specifications• Use only new, undamaged envelopes.• For best performance and to minimize jams, do not use envelopes that:– Have e

Storing paper24Media specificationsLabelsYour printer can print on many labels designed for use with laser printers, except for vinyl labels. These la

Storing media25Media specificationsCard stockCard stock is single ply, and has a large array of properties, such as the moisture content, thickness, a

Identifying media sources and specifications26Media specificationsMedia sizes and supportLegend✓ — supported✘— unsupportedMedia sizeDimensionsStandar

Identifying media sources and specifications27Media specificationsUniversal* 250-sheet letter tray**:104.8 x 210 mm to215.9 x 297 mm(4.125 x 8.27 in.

Installation EnvironmentSince the installation environment affects the printer, install the printer on a mounting stand or a desk at a place suitable

Identifying media sources and specifications28Media specificationsMedia support for models and sourcesLegend✓ — supported✘— unsupportedMediaStandard

Identifying media sources and specifications29Media specificationsMedia type setting based on media and weightLegendN/A = Non-applicableTypeMedia weig

Using the output bin30Media specificationsUsing the output binThe output bin holds up to 250 sheets of 20 lb paper and is located on top of the printe

Loading the trays31Media specificationsLoad the standard tray or optional trays in the same way. The width and length guide tabs look different; howev

Loading the trays32Media specifications2 Squeeze the length guide tabs together as shown. Slide the guide to the correct position for the size of pape

Loading the trays33Media specificationssize indicators on the bottom left of the tray. Notice the load line label on the side of the tray which indica

Loading envelopes in the standard tray34Media specifications4 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease

Loading envelopes in the standard tray35Media specifications3 Squeeze the width guide tabs as shown in step 3 on page 32. Slide the width guide to the

Loading envelopes in the standard tray36Media specifications6 Load envelopes flap side down with the stamp area and flap on the left. The end of the e

Using the media support in the output bin37Media specificationsUsing the media support in the output binUse the media support so a stack of media does

2ContentsChapter 1: Overview ... 4Basic model

Maintenance385MaintenanceThe following sections deal with topics for a network administrator in charge of the printer.Maintaining your printerPeriodic

Ordering supplies and maintenance items39MaintenanceOrdering a fuserWhen the Replace Fuser message appears, the fuser has been exhausted and will need

Maintaining your printer for long term storage40MaintenanceIf you need more information about changing menu settings, see the Menus and Messages Guide

Replacing the toner cartridges41MaintenanceReplacing the toner cartridgesWhen a Check Toner xxxx message appears on the operator panel, you should ord

Replacing the toner cartridges42Maintenance5 Remove the cover and any other packing material or tape from the cartridge.Warning: Do not touch the roll

Replacing the toner cartridges43Maintenance6 Grasp the handle on the new toner cartridge.7 Align the toner cartridge with the appropriate slot and sli

Replacing the fuser44MaintenanceReplacing the fuserWhen Replace Fuser appears on the operator panel, you must replace the fuser immediately. For more

Replacing the fuser45Maintenance4 Turn the two green fuser release levers as shown.5 Grasp the used fuser by the handles and lift it straight up. Disp

Replacing the fuser46Maintenance9 Turn the two green levers as shown to lock the new fuser into place.10 Push the other two green release levers down.

Replacing the waste toner bottle47MaintenanceReplacing the waste toner bottleWhen Replace WT. Pack appears on the operator panel, you need to replace

3ContentsOrdering a fuser ...

Replacing the waste toner bottle48Maintenance3 Plug the hole of the used waste toner bottle with the bottle cap.4 Wrap the used waste toner bottle in

Replacing the photodeveloper cartridge49MaintenanceReplacing the photodeveloper cartridgeWhen Replace Belt CG appears on the operator panel, you need

Replacing the photodeveloper cartridge50Maintenance3 Grasp the handle and pull the used photodeveloper cartridge straight up. Dispose of it properly.4

Replacing the photodeveloper cartridge51Maintenance6 Grasp the handle of the new photodeveloper cartridge and align it with its opening. Gently lower

Recycling Lexmark products52MaintenanceRecycling Lexmark productsTo return your Lexmark products to Lexmark for recycling:1 Visit our Web site:www.lex

Cleaning the printhead lens53Maintenance7 Gently wipe the printhead lens in one direction using a clean, dry lint-free cloth.8 Push the lens cover dow

Cleaning the printhead lens54Maintenance13 Close the front door.14 Turn the printer on.

Clearing jams556Clearing jamsHints for avoiding jamsThe following hints can help you avoid jams:• Use only recommended paper or specialty media (refer

Identifying the media path56Clearing jamsIdentifying the media pathThe following illustration shows the path that media travels through the printer. T

Identifying the media path57Clearing jamsAccessing jam areasOpen doors and covers, and remove trays to access jam areas. The illustration shows the lo

Overview41OverviewBasic modelThe following illustration shows the basic model and features of the Lexmark™ C500n printer.Configured modelThe following

Identifying the media path58Clearing jamsJAM-A Tray, Rear (tray 1)A JAM-A Tray, Rear message indicates the media is jammed in either tray 1 or tray 2.

Identifying the media path59Clearing jamsJAM-A Tray, Rear(tray 2)A JAM-A Tray, Rear message indicates the media is jammed in either tray 1 or tray 2.

Identifying the media path60Clearing jamsJAM-B RearA JAM-B Rear message indicates the media is jammed behind the rear door.1 Push the rear door releas

Identifying the media path61Clearing jams3 Pull the fuser pressure release levers to release tension on the media.4 Grasp each side of the jammed medi

Identifying the media path62Clearing jamsJAM-C RearA JAM-C Rear message indicates the media is jammed behind the rear door above the fuser.1 Push the

Administration637AdministrationThe following sections are for a network administrator in charge of the printer.Memory requirementsYour printer ships w

Disabling and enabling power saver64AdministrationDisabling and enabling power saverTo adjust the SleepMode (power saver) setting in the Config Menu:1

Troubleshooting658TroubleshootingSolving basic printer problemsSometimes printer problems are very easy to solve. When you have a problem, first make

Solving display problems66TroubleshootingSolving display problemsSolving printing problemsSymptom Cause ActionOperator panel is blank. The printer sel

Solving print quality problems67TroubleshootingSolving print quality problemsYou can solve many print quality problems by replacing a supply or mainte

Understanding the printer operator panel5OverviewUnderstanding the printer operator panelThe display panel is a two line, gray scale display that show

Solving print quality problems68TroubleshootingStreaked horizontal lines The toner cartridges may be defective, empty, or worn.The fuser may be defect

Solving print quality problems69TroubleshootingTransparency print quality is poor(Print has inappropriate light or dark spots, toner is smeared, horiz

Solving color quality problems70TroubleshootingSolving color quality problemsThis section helps answer some basic color-related questions.Frequently a

Solving option problems71TroubleshootingSolving option problemsSolving media feed problemsSymptom Cause SolutionThe option does not operate correctly

Solving network printing problems72TroubleshootingSolving network printing problemsSolving other problemsCalling for serviceWhen you call for printer

Notices73NoticesCautions and warningsNote: A note identifies something that could help you.CAUTION: A caution identifies something that could cause yo

Notices74NoticesElectronic emission noticesNote: To assure compliance with FCC and other regulations on electromagnetic interference for a Class B com

Notices75NoticesKorean MIC statementJapanese VCCI notice

Notices76NoticesNoise emission levels The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296Waste

Notices77NoticesLaser noticesLaser advisory labelA laser notice label may be affixed to this printer as shown:Class 1 laser statementThe printer is ce

Understanding the printer operator panel6OverviewDisplay panel The display panel shows messages describing the current state of the printer and indica

Notices78NoticesIf this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (

Notices79NoticesAdditional rightsSome states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusion or limitati

80IndexAadjustingPower Saver 63, 64avoiding jams, hints 55avoiding media jams 15BBack button 5buttonback 5stop 5Ccanceling, print jobprinter operator

81Indexcharacteristics 18sizes 26types 28weights 28media support, using 37menu settings page, printing 17menus, printing menu settings page 17model ty

82IndexSsafety information 2serial number 72settings,restoring, factory 63status of supplies, determining 38status page, printing 17Stop button 5stori

Installing and removing options72Installing and removing optionsYou can customize your printer by adding optional input devices. You can also use thes